Contact Center Specialist: CX, Support & Sales

MCI; Kentucky; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is looking for motivated individuals in Kentucky to fill a customer service role that involves supporting customer interactions, resolving issues, and selling products. Candidates will enjoy a competitive compensation package, including health benefits and incentives.

Ideal candidates must have strong communication skills, a high school diploma, and the ability to thrive in a fast-paced environment. This position promotes growth opportunities and a supportive culture within an expanding company.

Qualifications

• Must be 18 years of age or older.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.

Skills

Excellent organizational, written, and oral communication skills

Conflict resolution

Customer service orientation

Ability to multi-task

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is looking for motivated individuals in Kentucky to fill a customer service role that involves supporting customer interactions, resolving issues, and selling products. Candidates will enjoy a competitive compensation package, including health benefits and incentives.

Ideal candidates must have strong communication skills, a high school diploma, and the ability to thrive in a fast-paced environment. This position promotes growth opportunities and a supportive culture within an expanding company.