Customer Support Specialist: Complex Inquiries & Research

Us Tech Solutions; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

US Tech Solutions seeks a dedicated customer service professional for a 3+ month contract-to-hire role in Columbia, SC. You will handle complex inquiries by phone, web, and email, perform needed research, and ensure timely responses.

Training runs for 6-8 weeks with 8 AM–5 PM hours during that period. Onsite interviews will be conducted in Columbia, SC, and the position requires strong communication, organization, and ability to work with multiple computer systems.

Qualifications

• Excellent verbal and written communication.
• Strong organizational and time-management skills.
• Ability to research and resolve non-routine inquiries.
• Proficiency with Microsoft Office applications.
• Discretion with confidential information and data handling.
• Ability to operate multiple systems efficiently.

Responsibilities

• Respond promptly and accurately to complex inquiries via phone, email, and web.
• Research and resolve issues, deviating from scripts as needed.
• Provide feedback to management on recurring issues and escalate when required.
• Maintain knowledge of procedures and suggest process improvements.
• Assist in training new staff and cross-training coworkers.

Skills

Communication

Organization

Research

Microsoft Office

Discretion

Multi-system use

Education

High School Diploma

Associate Degree

Tools

Database software

Job description

US Tech Solutions seeks a dedicated customer service professional for a 3+ month contract-to-hire role in Columbia, SC. You will handle complex inquiries by phone, web, and email, perform needed research, and ensure timely responses.

Training runs for 6-8 weeks with 8 AM–5 PM hours during that period. Onsite interviews will be conducted in Columbia, SC, and the position requires strong communication, organization, and ability to work with multiple computer systems.