Customer Service Representative # 26-24396

Us Tech Solutions; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

US Tech Solutions seeks a dedicated customer service professional for a 3+ month contract-to-hire role in Columbia, SC. You will handle complex inquiries by phone, web, and email, perform needed research, and ensure timely responses.

Training runs for 6-8 weeks with 8 AM–5 PM hours during that period. Onsite interviews will be conducted in Columbia, SC, and the position requires strong communication, organization, and ability to work with multiple computer systems.

Qualifications

• Excellent verbal and written communication.
• Strong organizational and time-management skills.
• Ability to research and resolve non-routine inquiries.
• Proficiency with Microsoft Office applications.
• Discretion with confidential information and data handling.
• Ability to operate multiple systems efficiently.

Responsibilities

• Respond promptly and accurately to complex inquiries via phone, email, and web.
• Research and resolve issues, deviating from scripts as needed.
• Provide feedback to management on recurring issues and escalate when required.
• Maintain knowledge of procedures and suggest process improvements.
• Assist in training new staff and cross-training coworkers.

Skills

Communication

Organization

Research

Microsoft Office

Discretion

Multi-system use

Education

High School Diploma

Associate Degree

Tools

Database software

Job description

• Schedule: Monday-Friday, 8 AM-6 PM availability. Training is Monday-Friday, 8 AM-5 PM for 6-8 weeks, and selected candidates report Monday, 10/26. Provide prompt, accurate, thorough, and courteous responses to complex customer inquiries. These are typically non-routine and require deviation from standard screens, scripts, and procedures, and research as needed to resolve them.
• Onsite interviews will be conducted in Columbia, SC.

Duration: 3+ Months (Contract to hire)

Job Description:

• Schedule: Monday-Friday, 8 AM-6 PM availability. Training is Monday-Friday, 8 AM-5 PM for 6-8 weeks, and selected candidates report Monday, 10/26. Provide prompt, accurate, thorough, and courteous responses to complex customer inquiries. These are typically non-routine and require deviation from standard screens, scripts, and procedures, and research as needed to resolve them.
• Onsite interviews will be conducted in Columbia, SC.

Responsibilities:

• Respond accurately and on time to complex telephone, written, web, or walk-in inquiries, adapting responses or doing extensive research as needed, while meeting departmental productivity, quality, and timeliness standards (65%).
• Initiate corrective actions, process adjustments, and research to resolve inquiries. Identify underlying causes, put actions in place to prevent repeat issues, and coordinate with other departments to solve problems (15%).
• Give management feedback on customer issues, keep accurate records, and follow through on complaints until resolved or escalated (10%).
• Maintain knowledge of procedures and policies, and recommend process improvements (5%).
• Help train new employees and cross-train coworkers (5%).

Experience:

• 2 years of customer service or claims processing experience, OR a Bachelor's degree in lieu of experience.
• Preferred: 3 years of customer service or claims processing experience.

Skillsets:

• Strong oral and written communication skills, with proficiency in spelling, punctuation, and grammar.
• Strong organizational, analytical, and customer service skills.
• Ability to handle high-stress situations.
• Basic business math proficiency.
• Ability to handle confidential or sensitive information with discretion.
• Ability to learn and operate multiple computer systems effectively and efficiently.
• Microsoft Office.
• Preferred: ability to persuade, negotiate, or influence, and knowledge of database software.

Education:

• High School Diploma or equivalent.
• Preferred: Associate Degree (any major).

Additional Qualifications:

• Typical office environment.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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