Customer Service Administrator

Associa; Sun City (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness programs

Professional development

Job summary

Associa is seeking a Customer Service Administrator to support customers, homeowners, vendors, and guests across phone, email, and in-person channels. The role includes handling inquiries, resolving issues, and contributing to office operations and projects with a service-oriented mindset.

The position requires strong communication, organization, and discretion, plus proficiency with Microsoft Office and general office equipment. This is a full-time on-site role at Sun City, AZ.

Qualifications

• Customer-focused mindset with a commitment to delivering high-quality service.
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Responsibilities

• Support customers, homeowners, vendors, and guests across channels (phone, email, in person).
• Assist with administrative tasks and various projects.
• Maintain professionalism and confidentiality in duties.

Skills

Customer-focused mindset

Clear communication

Time management

Team collaboration

Discretion

Tools

Microsoft Office (Word, Excel, Outlook)

General office equipment

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is looking for a Customer Service Administrator to join our team. The Customer Service Administrator is responsible for supporting customers, homeowners, vendors, and guests by addressing inquiries, resolving issues, and providing a positive experience across all communication channels. This includes assistance over the phone, via email, and in person. In this role, you will also support general office operations by completing administrative tasks and contributing to various projects as needed. Success in this position requires a service-oriented mindset, strong communication skills, and a friendly, approachable demeanor. The ideal candidate is professional, organized, and committed to delivering exceptional customer service.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations are awarded as Best and Brightest.

Compensation:

$18.00/hr; direct experience is highly considered.

Location:

17220 N Boswell Blvd., #140 Sun City, AZ 85373

Requirements

• Customer-focused mindset with a strong commitment to delivering high-quality service.
• Ability to communicate clearly, professionally, and effectively via phone, email, and in person.
• Proficiency in operating general office equipment (e.g., copier, fax machine, phone systems).
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong attention to detail with excellent organizational and time-management skills.
• Ability to maintain confidentiality and exercise discretion in all duties and responsibilities.
• Self-motivated, proactive, detail-oriented, and able to work both independently and as part of a team.
• Ability to work effectively with others in person and in group settings.
• Strong ability to prioritize tasks, manage time, and meet deadlines.
• Ability to interpret verbal and written instructions at a proficient level

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.