Customer Support Specialist

Visa; Racine (WI); On-site; USD 45,000 - 71,000; Full time

Job summary

Visa is building a contract revenue team in Racine, Wisconsin. The Customer Support Specialist will own outcomes, sharpen omnichannel support, and grow with a tight-knit team.

Responsibilities include building relationships in the Racine market, setting KPIs tied to revenue and retention, and standing up effective email sequences. Proficiency with CRM software and experience in demand generation are valued.

Qualifications

• Outbound calling experience and strong verbal communication.
• Proven team leadership with Racine, WI familiarity.
• Customer-focused mindset with strong interpersonal skills.
• Flexible and adaptable to evolving business needs.
• Team player who shares credit and maintains professionalism.

Responsibilities

• Build and nurture relationships with prospects across the Racine, WI market.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Stand up email sequences that get opened, not buried.
• Nurture slow sales marketing leads until timing flips in our favor.
• Strong command of CRM software, with some demand-generation experience.
• Mine customer journey data for design-led storytelling that wins meetings.

Skills

Outbound calling

Verbal communication

Team leadership

Customer focus

Adaptability

Collaboration

Professionalism

Discretion

Sales marketing project management

Tools

CRM software

Job description

Visa is building a contract revenue team in WI, and this Customer Support Specialist seat is the one that sets the pace. This is a contract opportunity built for someone who wants to own outcomes, sharpen Omnichannel Support, and grow with a tight-knit team.

Key Responsibilities

• Build and nurture relationships with prospects across the Racine, WI market
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Stand up email sequences that get opened, not buried
• Nurture the slow sales marketing leads until timing flips in our favor
• Strong command of CRM Software, with 1 of demand-generation experience
• Mine Customer Journey Mapping data for the design-led story that wins the room

What You'll Bring

• Enough Outbound Calling to be dangerous, enough Verbal Communication to be trusted
• Proven Team Leadership results, ideally seasoned in Racine, WI
• Customer-focused outlook with strong interpersonal skills
• Flexibility to adapt your approach as business needs evolve
• A team player who lifts up colleagues and shares credit
• Professionalism, integrity, and discretion with sensitive information
• 1 or more years steering sales marketing projects end to end

Visa turned a frustration with sales marketing into an experiment-friendly business that now serves customers far beyond WI. Our Racine, WI culture runs on written context, generous handoffs, and very few status meetings.

Think competitive $45,000 - $71,000, full benefits, a clear runway to grow your Omnichannel Support, and the latitude to work the way you work best.

Freshly verified active, this junior Customer Support Specialist position is accepting candidates now.