Growth-Driven Customer Support Specialist - Racine, WI

Visa; Racine (WI); On-site; USD 45,000 - 71,000; Full time

Job summary

Visa is building a contract revenue team in Racine, Wisconsin. The Customer Support Specialist will own outcomes, sharpen omnichannel support, and grow with a tight-knit team.

Responsibilities include building relationships in the Racine market, setting KPIs tied to revenue and retention, and standing up effective email sequences. Proficiency with CRM software and experience in demand generation are valued.

Qualifications

• Outbound calling experience and strong verbal communication.
• Proven team leadership with Racine, WI familiarity.
• Customer-focused mindset with strong interpersonal skills.
• Flexible and adaptable to evolving business needs.
• Team player who shares credit and maintains professionalism.

Responsibilities

• Build and nurture relationships with prospects across the Racine, WI market.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Stand up email sequences that get opened, not buried.
• Nurture slow sales marketing leads until timing flips in our favor.
• Strong command of CRM software, with some demand-generation experience.
• Mine customer journey data for design-led storytelling that wins meetings.

Skills

Outbound calling

Verbal communication

Team leadership

Customer focus

Adaptability

Collaboration

Professionalism

Discretion

Sales marketing project management

Tools

CRM software

Job description

Visa is building a contract revenue team in Racine, Wisconsin. The Customer Support Specialist will own outcomes, sharpen omnichannel support, and grow with a tight-knit team.

Responsibilities include building relationships in the Racine market, setting KPIs tied to revenue and retention, and standing up effective email sequences. Proficiency with CRM software and experience in demand generation are valued.