Customer Service Manager

Visa; Scranton (Lackawanna County); Híbrido; USD 88.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium healthcare

Home-office allowance

Descripción de la vacante

Visa is seeking a candidly-kind Customer Service Manager in Scranton, PA, to fuse SLA management with phone etiquette into a growth engine. The role is hybrid, with 8+ years in escalation management paving the way to a leadership seat you steer at Visa.

You'll own end-to-end sales cycles, partner with demand-gen teams, and build territory plans across Scranton. Competitive salary: $88,000–$130,000 with premium benefits.

Formación

• 8+ years in sales/marketing roles.
• Ability to own end-to-end sales cycle.
• Hybrid-work adaptability.
• Strong escalation-management alignment with CRM.

Responsabilidades

• Partner with Organization specialists to align content with demand-generation goals
• Build territory plans that maximize coverage across Scranton, PA
• Own the handoff doc that keeps nothing falling between Escalation Management and CRM
• Keep Scranton renewals from slipping by owning the timeline
• Walk the Scranton, PA territory and know it better than the map
• Own the full sales cycle from initial outreach to signed contract

Conocimientos

Integrity

Patience

Communication discipline

Scranton network

Sales/Marketing

Descripción del empleo

Visa needs a candidly-kind Customer Service Manager who treats SLA Management and Phone Etiquette as the two halves of one growth engine. Picture $88,000 - $130,000, a hybrid cadence, and 8 years of Escalation Management translating into a manager seat you actually steer at Visa.

Key Responsibilities

• Partner with Organization specialists to align content with demand-generation goals
• Build territory plans that maximize coverage across Scranton, PA
• Own the handoff doc that keeps nothing falling between Escalation Management and CRM
• Keep Scranton renewals from slipping by owning the timeline
• Walk the Scranton, PA territory and know it better than the map
• Own the full sales cycle from initial outreach to signed contract

What You'll Bring

• The integrity to flag your own mistakes first
• Practical Patience skills sharpened in a hybrid setting
• The communication discipline to over-share early and trim later
• A Scranton network, or the hustle to build one from scratch
• Around 8+ years of hands-on experience in a sales marketing role

For all its people-centered ambition, Visa still operates like the scrappy Scranton startup that first cracked sales marketing years ago. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as a Customer Service Manager.

Your package includes $88,000 - $130,000, premium healthcare, and a generous home-office allowance for our distributed team.

Newly timestamped, Visa keeps this manager opening on the active board.