Customer Success Specialist

Energy Innovation Corp; Appleton (WI); On-site; USD 57,000 - 82,000; Full time

Job summary

Retail Technologies in Appleton, WI is seeking a Customer Success Specialist to translate multitasking into pipeline results and to own social media calendars and community engagement.

You will participate in demos, refine scripts after losses, and collaborate with agencies to deliver campaigns on time and budget while mentoring junior reps on cadence and objection handling.

Qualifications

• Strong written and verbal communication skills.
• Ability to participate in demos and refine scripts after losses.
• Experience coaching junior reps on outreach cadence and objection handling.
• Curiosity about customer motivations.
• Ability to personalize outreach and segment audiences.

Responsibilities

• Own social media calendars and community engagement.
• Join product demos and improve scripts after losses.
• Coordinate with agencies to deliver campaigns on time and budget.
• Mentor junior reps on cadence and objections.
• Segment audiences and tailor outreach to improve response rates.
• Pursue whitespace in sales marketing within WI.
• Win back accounts lost by previous specialist.
• Grow Retail Technologies' empathy-led footprint with earned introductions.

Skills

Communication skills

Sales marketing alignment

Demos & script refinement

Mentoring juniors

Audience segmentation

Objection handling

Multitasking

Job description

Step into a Customer Success Specialist position where Customer Success and Multitasking translate directly into pipeline and bottom-line results. Here $57,000 - $82,000 buys not just your time but a stake in the sales marketing work, the kind Retail Technologies trusts mid-level people to steer.

Key Responsibilities

• Hands-on ownership of social media calendars and community engagement
• Sit in on demos and tighten the script after every loss
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Mentor junior reps on outreach cadence and objection handling
• Segment audiences and personalize outreach to lift response rates
• Chase the sales marketing whitespace no rep in WI has worked
• Win back the accounts a previous Customer Success Specialist let slip
• Grow Retail Technologies's empathy-led footprint one earned introduction at a time

What You'll Bring

• Real curiosity about why Retail Technologies customers do what they do
• Excellent written and verbal communication skills
• Comfort steering sales marketing conversations toward a decision
• 3 years that taught you which corners can be cut
• A learner's pace that keeps up with shifting requirements
• Hands-on Coaching experience that survives a whiteboard interview

Retail Technologies is the entrepreneurial WI company that built its name on sales marketing work nobody else wanted to do properly. Honest feedback is a gift here, and we try to wrap it kindly before we hand it over.

Here is the deal: $57,000 - $82,000, a mentor who answers, benefits that hold up, and a flexible temporary schedule that fits real life.

The team in Appleton is interviewing on a rolling basis, so early applicants get noticed first.