Customer Service Manager

Energy Innovation Corp; Kalamazoo (MI); On-site; USD 93,000 - 140,000; Full time

Job summary

Visa is hiring a Customer Service Manager in Kalamazoo, MI, offering a base salary in the range of $93,000 to $140,000. The role focuses on ownership of sales and marketing work, trusted leadership, and growth opportunities within a dynamic team.

In this position, you will drive referrals, own renewal timelines, and build relationships across Michigan. The role emphasizes direct impact through strategic email, events, and market presence, with a mentoring path to lead.

Qualifications

• Kalamazoo network or the hustle to build one from scratch.
• Comfortable owning projects from concept through delivery.
• Portfolio or work samples demonstrating sales marketing expertise.

Responsibilities

• Chase down warm referrals before competitors in Kalamazoo.
• Own the renewal timeline to prevent slips.
• Maintain relationships and local MI presence.
• Create email sequences that engage and get opened.
• Manage event sponsorships and lead-capture programs across Kalamazoo, MI.
• Lead trade shows and pop-ups across MI.

Skills

Kalamazoo network

Project ownership

Sales & marketing

Job description

Selling isn't about pressure here; Visa's Customer Service Manager earns trust in Kalamazoo and lets the deal close itself. Visa frames it as a partnership — $93,000 - $140,000 for your 8 years, ownership of sales marketing work, and growth shared both ways.

Key Responsibilities

• Chase down warm referrals before competitors in Kalamazoo get the call
• Keep Kalamazoo renewals from slipping by owning the timeline
• Carry the MI number and the relationships that make it real
• Stand up email sequences that get opened, not buried
• Manage event sponsorships and lead-capture programs across Kalamazoo, MI
• Run point on trade shows and pop-ups throughout MI

What You'll Bring

• Comfort being measured against a clear manager bar
• A Kalamazoo network, or the hustle to build one from scratch
• Comfortable owning projects from concept through delivery
• A portfolio or work samples that demonstrate your sales marketing expertise

As a forward-thinking leader in sales marketing, Visa draws top talent to its Kalamazoo, MI headquarters. Politics die fast at Visa because we put the awkward stuff on the table early.

Earn a $93,000 - $140,000 base while a mentor accelerates your jump from manager to lead, with benefits and flexibility along for the ride.

Right now, today, this seat at Visa is genuinely empty and waiting.