Customer Success Manager

Retail Advantage Group; Racine (WI); Hybrid; USD 89,000 - 138,000; Full time

Benefits offered by this job

Mentorship

Flexible schedule

Job summary

Retail Advantage Group in Racine, WI invites a Hybrid Customer Success Manager to help scale demand generation, brand awareness, and measurable revenue. The role pairs $89,000 - $138,000 with ownership, collaboration, and a long-term growth track.

You will run the manager account as if it were the only one that matters, qualify leads to focus on real money, and sell the roadmap, not just today’s features. You’ll nurture slow leads and collaborate with product teams, keeping CRM and monthly

Qualifications

• Rum has to demonstrate reliability for hard assignments.
• Able to interpret data and translate findings into actionable recommendations.
• Comfort being accountable for a customer-obsessed outcome in a hybrid role.
• Experience in people management or leading teams is preferred.

Responsibilities

• Run the manager account like it's the only one that matters.
• Qualify leads to pursue real revenue.
• Promote the roadmap and articulate value beyond features.
• Nurture marketing-qualified leads until timing improves.
• Turn cold leads into signed deals in Racine, WI.
• Collaborate with product teams to position offerings in Racine.
• Maintain records in CRM and forecast monthly bookings.
• Embed Retail Advantage Group in sales conversations buyers trust.

Skills

Reliability

Data interpretation

Accountability

People management

Technical support

Job description

Join Retail Advantage Group and help us scale demand generation, brand awareness, and measurable revenue in Racine, WI. A hybrid Customer Success Manager seat at Retail Advantage Group that pairs $89,000 - $138,000 with ownership, collaboration, and a long-term growth track.

Key Responsibilities

• Run the manager account like it's the only one that matters
• Qualify hard, so the manager team only chases real money
• Sell the thoughtfully-bold roadmap, not just today's feature set
• Nurture the slow sales marketing leads until timing flips in our favor
• Turn cold sales marketing leads into signed deals across Racine, WI
• Collaborate with product teams to position new offerings in the Racine region
• Maintain accurate records in the CRM and forecast monthly bookings
• Plant Retail Advantage Group in the sales marketing conversations buyers already trust

What You'll Bring

• The kind of reliability that earns you the hard assignments
• Comfort interpreting data and translating findings into clear recommendations
• Comfort being accountable for a customer-obsessed outcome in a hybrid role
• Manager fluency in Technical Support, with People Management on your roadmap
• Data-honest problem-solving that doesn't wait for permission

Retail Advantage Group is a spirited-and-grounded company in Racine, WI that turns complex sales marketing problems into simple, elegant solutions. Autonomy here comes with a partner: ask for help the moment you're stuck on Accountability.

What sits behind the $89,000 - $138,000 offer is a Retail Advantage Group culture built on real mentorship, generous benefits, and schedules that bend toward family.

This req is fresh on our board and getting attention from the hiring team today.