Customer Support Associate - No Remote

Placements24; Windsor Park (TN); À distance; USD 7 200 - 11 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Comprehensive health benefits package

Paid time off and holidays

Opportunities for skills development

Supportive team environment

Career advancement opportunities

Performance incentives

Résumé du poste

Placements24 is seeking a diligent Customer Support Associate to join the team in East London, Eastern Cape, ZA. This on-site, full-time role focuses on delivering outstanding support, addressing inquiries, and resolving issues to boost customer satisfaction and retention.

You will handle inquiries via phone and email, maintain accurate CRM records, and work with a supportive team in a busy office environment.

Qualifications

• Experience in a customer support role is required.
• Excellent verbal and written communication skills.
• Proficiency in computer operations and common software.
• Ability to multitask and work in a busy office environment.

Responsabilités

• Address customer inquiries via phone, email, and walk-ins.
• Provide accurate and timely information about products and services.
• Assist customers with troubleshooting and processing requests.
• Maintain detailed records of customer interactions in the CRM.
• Escalate unresolved issues to appropriate team members or supervisors.
• Contribute to maintaining high customer satisfaction scores.
• Collaborate with team members to ensure efficient service delivery.
• Stay updated on product knowledge and company policies.
• Handle customer feedback and suggest improvements.

Connaissances

Customer support

Communication skills

Multitasking

Computer literacy

Team player

Formation

High school diploma

Description du poste

About the Role

Our client is seeking a diligent Customer Support Associate to join their team based in East London, Eastern Cape, ZA . This is an on-site, full-time role where you will be dedicated to providing outstanding support to our client's customers. You will handle inquiries, resolve issues, and ensure a positive customer experience, playing a vital role in customer retention and satisfaction. The ideal candidate is proactive, possesses excellent communication skills, and is committed to delivering top-notch service in a busy office environment. Join a company that values its employees and offers opportunities for professional growth. We are looking for someone who is passionate about customer service and eager to make a difference.

Key Responsibilities

• Address customer inquiries via phone, email, and potentially walk-ins.
• Provide accurate and timely information about products and services.
• Assist customers with troubleshooting common issues and processing requests.
• Maintain detailed records of customer interactions and resolutions in the CRM.
• Escalate unresolved issues to the appropriate team members or supervisors.
• Contribute to maintaining high customer satisfaction scores.
• Collaborate with team members to ensure efficient service delivery.
• Stay updated on product knowledge and company policies.
• Handle customer feedback and suggest improvements.

Requirements

• Previous experience in a customer support role is required.
• Excellent verbal and written communication skills.
• Strong listening skills and a customer-first attitude.
• Proficiency in computer operations and common software.
• Ability to multitask and manage workload effectively in a fast-paced setting.
• Must be able to work full-time at our office in East London, Eastern Cape, ZA .
• A helpful, patient, and professional demeanor.
• High school diploma or equivalent; additional education or training is a plus.
• Team player with a positive attitude.

Benefits

• Competitive salary.
• Comprehensive health benefits package.
• Paid time off and holidays.
• Opportunities for skills development and training.
• Supportive team environment.
• Potential for career advancement within the company.
• Regular performance incentives.