Client Support Coordinator - Queenstown Healthcare

Placements24; Queenstown (MD); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

On-the-job training

Stable environment

Uniform provided

Career growth opportunities

Job summary

Placements24 is seeking a diligent Client Support Coordinator for a trusted healthcare provider in Queenstown, Eastern Cape. You will be the primary contact for patients, scheduling appointments, coordinating care and handling inquiries with empathy and professionalism.

This on-site role requires strong organizational skills, excellent communication, and the ability to manage confidential records. You will work with healthcare professionals to ensure timely access to services and contribute to

Qualifications

• Experience in customer service, administrative, or healthcare support roles.
• Strong organizational and time management skills.
• Proficient with MS Office and patient management software.
• On-site work in Queenstown, Eastern Cape, ZA.

Responsibilities

• Schedule and manage patient appointments and consultations.
• Answer patient inquiries regarding services, appointments, and billing.
• Coordinate patient care with healthcare professionals and departments.
• Maintain accurate and confidential patient records.
• Assist patients with completing necessary forms and documentation.
• Process patient registrations and admissions.
• Handle patient feedback and elevate concerns to management as needed.
• Provide information on healthcare services and patient rights.
• Ensure a welcoming and supportive environment for all patients.
• Liaise with insurance providers and facilitate claims processing.

Skills

Customer service

Administration

Healthcare support

Education

High school diploma

Medical administration qualification

Tools

MS Office

Patient management software

Job description

About the Role Our client, a trusted healthcare provider serving the Queenstown, Eastern Cape community, is seeking a diligent and compassionate Client Support Coordinator. This role is fundamental to ensuring patients receive timely and efficient administrative support, facilitating smooth access to healthcare services. You will be the primary point of contact for patients, managing appointments, coordinating care, and addressing inquiries with empathy and professionalism. The ideal candidate possesses strong organizational skills, excellent communication abilities, and a genuine desire to help others navigate the healthcare system. This is a vital role within a healthcare facility committed to patient well-being and community health in the Eastern Cape. This position requires your dedicated presence at our clinic in Queenstown, Eastern Cape, ZA, to provide essential, face-to-face support to our valued patients. Join us and make a meaningful difference in people's lives through dedicated healthcare support.

Key Responsibilities

• Schedule and manage patient appointments and consultations.
• Answer patient inquiries regarding services, appointments, and billing.
• Coordinate patient care with healthcare professionals and departments.
• Maintain accurate and confidential patient records.
• Assist patients with completing necessary forms and documentation.
• Process patient registrations and admissions.
• Handle patient feedback and elevate concerns to management as needed.
• Provide information on healthcare services and patient rights.
• Ensure a welcoming and supportive environment for all patients.
• Liaise with insurance providers and facilitate claims processing.

Requirements

• Previous experience in a customer service, administrative, or healthcare support role.
• Excellent organizational and time management skills.
• Strong verbal and written communication abilities.
• Proficiency in using patient management software and MS Office.
• Empathy, patience, and a professional demeanor when interacting with patients.
• Ability to handle confidential information with discretion.
• High school diploma or equivalent; medical administration qualification is a plus.
• Must be able to work on-site in Queenstown, Eastern Cape, ZA.
• Understanding of basic medical terminology is advantageous.
• A commitment to providing excellent patient support in a healthcare setting.

Benefits

• Competitive annual salary.
• Opportunities for on-the-job training in healthcare administration.
• A stable and secure work environment.
• Contribute directly to patient care and community health.
• Supportive team atmosphere.
• Standard working hours within the Eastern Cape region.
• Access to company-provided medical aid and pension schemes.
• Regular performance reviews and opportunities for career growth within the practice.
• Uniform provided.
• A chance to be part of a dedicated healthcare team.