Customer Support Specialist - Utilities Sector

Placements24; Queenstown (MD); On-site; USD 11,000 - 14,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical aid

Pension fund contribution

Paid vacation and sick leave

Training and advancement

Job summary

Placements24 is seeking a dedicated Customer Support Specialist for our client in Queenstown, Eastern Cape. You will interact directly with customers in person and via phone/email to resolve billing and service inquiries, set up new services, and maintain accurate account records.

Ideal candidates have strong communication skills, a customer-centric approach, and the ability to handle multiple tasks in a fast-paced environment. On-site permanence is required.

Qualifications

• Previous experience in a customer service or call center environment.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle difficult situations with patience.
• Proficiency in using computer systems and customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A customer-centric approach with a genuine desire to help.
• Familiarity with the utilities sector or billing systems is a strong advantage.
• Must be available for full-time work on-site in Queenstown, Eastern Cape.
• A high school diploma or equivalent is required.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding services, billing, and accounts.
• Assist customers with setting up new services, making changes to existing accounts, and processing payments.
• Investigate and resolve customer complaints and issues efficiently and empathetically.
• Explain billing statements and service terms clearly to customers.
• Process service orders and work orders accurately.
• Maintain customer records and update account information in the company's system.
• Provide information on utility rates, policies, and service disruptions.
• Escalate complex issues to appropriate departments or supervisors.
• Promote customer understanding and adherence to service terms and conditions.

Skills

Customer service

Communication skills

Multitasking

PC proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client, a major provider of essential utility services, is seeking a dedicated Customer Support Specialist to join their team in Queenstown, Eastern Cape. This is a fantastic opportunity to contribute to a vital service industry and provide crucial support to the local community. This role requires you to be present in our Queenstown office full-time, interacting directly with customers and colleagues. The ideal candidate will have a strong customer service orientation, excellent communication skills, and the ability to handle a variety of customer inquiries and issues related to utility services, billing, and accounts. You will be the first point of contact for many customers, making your role essential to maintaining positive community relations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding services, billing, and accounts.
• Assist customers with setting up new services, making changes to existing accounts, and processing payments.
• Investigate and resolve customer complaints and issues efficiently and empathetically.
• Explain billing statements and service terms clearly to customers.
• Process service orders and work orders accurately.
• Maintain customer records and update account information in the company's system.
• Provide information on utility rates, policies, and service disruptions.
• Escalate complex issues to appropriate departments or supervisors.
• Promote customer understanding and adherence to service terms and conditions.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle difficult situations with patience.
• Proficiency in using computer systems and customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A customer-centric approach with a genuine desire to help.
• Familiarity with the utilities sector or billing systems is a strong advantage.
• Must be available for full-time work on-site in Queenstown, Eastern Cape.
• A high school diploma or equivalent is required.

Benefits

• Annual salary of ZAR.
• Stable, full-time employment with a reputable organization.
• Comprehensive benefits package including medical aid.
• Opportunities for training and advancement within the company.
• A supportive team environment in our Queenstown office.
• Company pension fund contribution.
• Regular performance reviews and potential for salary increases.
• Paid vacation and sick leave.