Customer Support Agent

Placements24; Queenstown (MD); On-site; USD 8,000 - 12,000; Full time

Job summary

Placements24 is recruiting a friendly and efficient Customer Support Agent to join our client’s team in Queenstown, Eastern Cape. This role focuses on delivering high-quality service to customers and resolving inquiries about telecom services.

As the voice of the company, you will handle inbound calls and emails, assist with billing questions, explain plans and promotions, and help customers troubleshoot basic issues.

Qualifications

• Friendly and efficient customer service mindset.
• Clear communication with customers.
• Patience and professional demeanor.
• Strong problem-solving skills to resolve inquiries.

Responsibilities

• Handle inbound customer calls and emails regarding telecom services.
• Provide information on service plans, pricing, promotions, and billing inquiries.
• Troubleshoot basic technical issues related to internet, phone, and TV services.

Job description

About the Role

Our client, a growing telecommunications provider, is seeking a friendly and efficient Customer Support Agent to join their team in Queenstown, Eastern Cape . This role is vital for ensuring customer satisfaction by providing high-quality support and resolving service-related inquiries. The ideal candidate is a clear communicator, patient, and possesses strong problem-solving skills to assist customers effectively. You will be the voice of the company, handling customer queries about services, billing, and technical issues. This is an excellent opportunity to build a career in customer service within a company that values its local community and its employees. Join us in delivering exceptional service to our customers in Queenstown and surrounding areas.

Key Responsibilities

• Handle inbound customer calls and emails, addressing inquiries regarding telecommunication services.
• Provide information on service plans, pricing, promotions, and billing inquiries.
• Troubleshoot basic technical issues related to internet, phone, and TV services.
• Assist customers with