Customer Support Specialist

Ultimate Staffing Services; Portland (OR); Remote; USD 23,000 - 32,000; Full time

Job summary

Ultimate Staffing Services is seeking a Customer Support Specialist for a remote, 30-day contract to support a benefits open enrollment project in the United States. You will answer employee questions related to benefits, assist with enrollment issues, and provide accurate information while maintaining confidentiality.

Deliver professional customer support by phone and email, and escalate complex issues as needed. Immediate interviews available for Portland, Oregon area.

Qualifications

• Recent HR or benefits experience required.
• Strong customer service and communication skills.
• Ability to handle a high volume of employee inquiries by phone and email.

Responsibilities

• Answer employee questions related to benefits and open enrollment.
• Assist with enrollment issues and provide accurate information.
• Deliver professional customer support while maintaining confidentiality.
• Escalate complex issues as needed.

Skills

Customer service

Communication skills

High-volume inquiries handling

Job description

Customer Support Specialist (JN -092026-431983) Portland, Oregon

Salary: USD20 - USD20 per hour

Customer Support Specialist - Benefits Open Enrollment

Remote | $20/hr | 30-Day Contract (Potential to Extend)

We're seeking a Customer Support Specialist to support a high-volume Benefits Open Enrollment project.

REQUIRED

• Recent HR experience is REQUIRED.
• Candidates without HR experience will not be considered.
• Strong customer service and communication skills.
• Comfortable handling a high volume of employee inquiries by phone and email.

What You'll Do

• Answer employee questions related to benefits and open enrollment.
• Assist with enrollment issues and provide accurate information.
• Deliver professional customer support while maintaining confidentiality.
• Escalate complex issues as needed.

Immediate interviews available. This is a 30-day contract assignment with the potential for extension.