Talent Acquisition Specialist

Epitec; Melville (NY); Remote; USD 24,000 - 35,000; Full time

Job summary

Epitec is seeking a Customer Support Representative for a 3-month, fully remote contract assignment. You will help customers via phone, email, and other channels, delivering professional, accurate assistance while working independently.

Must be available during CST business hours and have a reliable home workspace with internet. Previous call center or help desk experience and strong communication skills are essential.

Qualifications

• High school diploma or equivalent.
• Previous customer service, call center, help desk, or support experience.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office and web-based applications.
• Reliable internet connection and dedicated workspace.
• Ability to work during CST business hours.

Responsibilities

• Respond to customer inquiries professionally and efficiently.
• Provide accurate information regarding products, services, accounts, and support requests.
• Resolve customer concerns and escalate complex issues when appropriate.
• Document customer interactions accurately within company systems.
• Maintain service-level expectations while delivering a positive customer experience.
• Collaborate with internal teams to ensure timely issue resolution.
• Follow company policies, procedures, and customer support best practices.
• Manage multiple priorities in a fast-paced environment while maintaining quality standards.

Skills

Customer Service

Call Center

Remote Work

Time Management

Data Entry

CRM Systems

Microsoft Office

Attention to Detail

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM Platforms

Ticketing Systems

Job description

Talent Acquisition Specialist (Customer Support Representative)

Pay Rate: Up to $21.43/hour

Duration: 3-Month Contract

Work Arrangement: Fully Remote

Schedule: Must be available to work during Central Standard Time (CST) business hours (CST preferred)

Employment Type: Contract

Equipment: Reliable internet connection and dedicated home workspace required

Position Overview

We are seeking a Customer Support Representative to join our team for a 3-month contract assignment. This individual will provide exceptional customer service by assisting customers through phone, email, and other communication channels. The ideal candidate is professional, customer-focused, detail-oriented, and comfortable working independently in a remote environment.

Key Responsibilities

• Respond to customer inquiries professionally and efficiently.
• Provide accurate information regarding products, services, accounts, and support requests.
• Resolve customer concerns and escalat**e** complex issues when appropriate.
• Document customer interactions accurately within company systems.
• Maintain service-level expectations while delivering a positive customer experience.
• Collaborate with internal teams to ensure timely issue resolution.
• Follow company policies, procedures, and customer support best practices.
• Manage multiple priorities in a fast-paced environment while maintaining quality standards.

Required Qualifications

• High school diploma or equivalent.
• Previous customer service, call center, help desk, or support experience.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office and web-based applications.
• Reliable internet connection and dedicated workspace.
• Ability to work during CST business hours.

Preferred Qualifications

• Experience in a call center or high-volume customer support environment.
• Experience using CRM, ticketing, or customer support platforms.
• Familiarity with remote work environments and virtual collaboration tools.
• Strong conflict resolution and de-escalation skills.
• Ability to learn new systems and processes quickly.

Skills

• Customer Service
• Customer Support
• Call Center Operations
• Phone and Email Support
• Problem Solving
• Communication Skills
• Data Entry and Documentation
• CRM Systems
• Time Management
• Attention to Detail
• Microsoft Office
• Remote Work Effectiveness
• Multitasking
• Customer Relationship Management

Ideal Candidate

The ideal candidate has recent customer service experience, works well independently, communicates professionally, and enjoys helping customers solve problems. Prior experience supporting customers in a remote or call center environment is highly preferred.