Executive Assistant Public Finance

High Profile, Inc.; Irving (TX); On-site; USD 42,000 - 62,000; Part time

Job summary

High Profile, Inc. is seeking a detail-oriented Contract Employee Services Specialist to support Open Enrollment. This role handles high-volume HR inquiries by phone and email, provides benefits guidance, and helps employees navigate plan options and enrollment in the HR portal.

Start date is October 26th. You will maintain digital personnel records with strict confidentiality, escalate complex issues to the senior benefits/HR operations team, and perform general administrative tasks for

Qualifications

• Prior professional experience in HR customer service or benefits administration.
• Strong verbal and written communication with a customer-first mindset.
• Experience with HRIS/benefits systems and ticketing software.

Responsibilities

• Handle high-volume inbound employee inquiries by phone and email ticketing queues.
• Guide employees through plan options and enrollment in HR portals.
• Maintain digital personnel records with confidentiality.
• Escalate complex issues to senior HR/benefits team and track resolutions.
• Provide general administrative support during peak enrollment.

Skills

HR customer service

Benefits administration

Ticketing software

HRIS systems

Communication skills

Tools

Workday

ServiceNow

Zendesk

ADP

Job description

High Profile has partnered with our client to hire a detail-oriented, customer-focused Contract Employee Services Specialist to join their team during their upcoming Open Enrollment period. Must be available to start on October 26th.

Key Responsibilities

• Inbound Employee Support: Manage high-volume inquiries via phone and email ticketing queues, providing prompt, accurate, and empathetic assistance regarding annual benefits and Open Enrollment.
• Benefits Guidance & Enrollment Facilitation: Help employees navigate plan options, understand eligibility criteria, and complete their enrollment selections in the HR portal/benefits platform.
• Record Maintenance: Assist with the creation, auditing, and maintenance of digital personnel records and documentation to ensure compliance and confidentiality.
• Issue Escalation & Tracking: Identify and elevate complex coverage or system issues to the senior benefits/HR operations team while keeping employees informed of resolution status.
• Administrative HR Tasks: Provide general administrative support to the Employee Services and People Operations teams as needed during peak enrollment windows.

Qualifications & Requirements

• Required: Prior professional experience in HR customer service, benefits administration, or employee shared services. Proven ability to thrive and maintain accuracy in a high-volume, fast-paced customer service environment. Strong verbal and written communication skills with a customer-first mindset. Proficiency with HRIS/benefits administration systems and ticketing software (e.g., Workday, ServiceNow, Zendesk, ADP, or similar). High level of discretion and integrity when handling confidential and sensitive personnel information.
• Preferred: Bilingual skills (e.g., English/Spanish) strongly preferred to support diverse workforce communications. Previous experience supporting a formal corporate Open Enrollment cycle.