Benefits & HR Support Specialist - Open Enrollment

High Profile, Inc.; Irving (TX); On-site; USD 42,000 - 62,000; Part time

Job summary

High Profile, Inc. is seeking a detail-oriented Contract Employee Services Specialist to support Open Enrollment. This role handles high-volume HR inquiries by phone and email, provides benefits guidance, and helps employees navigate plan options and enrollment in the HR portal.

Start date is October 26th. You will maintain digital personnel records with strict confidentiality, escalate complex issues to the senior benefits/HR operations team, and perform general administrative tasks for

Qualifications

• Prior professional experience in HR customer service or benefits administration.
• Strong verbal and written communication with a customer-first mindset.
• Experience with HRIS/benefits systems and ticketing software.

Responsibilities

• Handle high-volume inbound employee inquiries by phone and email ticketing queues.
• Guide employees through plan options and enrollment in HR portals.
• Maintain digital personnel records with confidentiality.
• Escalate complex issues to senior HR/benefits team and track resolutions.
• Provide general administrative support during peak enrollment.

Skills

HR customer service

Benefits administration

Ticketing software

HRIS systems

Communication skills

Tools

Workday

ServiceNow

Zendesk

ADP

Job description

High Profile, Inc. is seeking a detail-oriented Contract Employee Services Specialist to support Open Enrollment. This role handles high-volume HR inquiries by phone and email, provides benefits guidance, and helps employees navigate plan options and enrollment in the HR portal.

Start date is October 26th. You will maintain digital personnel records with strict confidentiality, escalate complex issues to the senior benefits/HR operations team, and perform general administrative tasks for