Call Center Remote Customer Service Representative

VIMO INC; Redmond (OR); Remote; USD 34,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Performance and attendance-based incentives

401(k) Match

Paid time off (PTO)

Job summary

VIMO INC is hiring for a full-time customer support role located in Redmond, OR. This position offers performance incentives and paid training, ideal for motivated individuals eager to learn and deliver excellent customer service.

Successful candidates will handle inbound/outbound calls, manage customer accounts, and work in a flexible home environment. Join a collaborative team and enjoy benefits like 401(k) match and paid time off.

Qualifications

• High level of comfort learning new technology.
• High level of professionalism.
• Comfortable working from home.

Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service consistently.
• Manage customer accounts and provide technical support.
• Application Data Entry.
• Online chat inquiries as assigned.

Skills

Moderate to advanced computer skills

Excellent verbal communication skills

Excellent written communication skills

Self-motivated and success-driven

Job description

Job Details

Job Location: Redmond, OR 97756

Position Type: Full Time

Salary Range: $17.00 - $19.00 Hourly (performance incentives applicable)

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for training period
• Committed to full attendance for paid 3-week training period
• Minimum Internet Speed of 35mb/s with ethernet (cable/fiber broadband required)
• No mobile internet service providers or satellite; no Wi‑Fi or Wi‑Fi adapters/extenders

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem‑solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self‑study, training, and testing; eligibility to proceed through training and certifications based on exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

What We Offer

• Paid Training
• Full‑time, Seasonal role
• Performance and attendance‑based incentives, in addition to base pay
• Convenience of working from home
• Collaborative and supportive team environment
• 401(k) Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus