Customer Support Specialist

Egreenservices; Omaha (NE); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Paid certifications

Conferences

Dedicated learning time

Job summary

Production Partners Inc, based in Omaha, NE, is seeking a Customer Support Specialist who blends written communication with Jira Service Management to drive outbound messaging and pipeline growth. You will own projects end-to-end, mentor teammates, and collaborate with sales and marketing to create collateral, calendars, and campaigns.

The role offers a base salary of $39,000-$59,000 with growth through paid certifications and learning opportunities.

Qualifications

• Experience mentoring or supporting junior teammates.
• Ability to own projects from concept through delivery.
• Reliable, accountable, and committed to following through.
• Comfort being the newest person in the room and the loudest in the notes.
• Willingness to commute to Omaha, NE or work flexibly as needed.

Responsibilities

• Keep the messaging consistent from Omaha billboards to cold DMs.
• Brief the Customer Support Specialist team on what's working in this week's market.
• Build the campaign calendar that keeps Omaha, NE pipeline full year-round.
• Create sales collateral, decks, and proposals that move prospects forward.
• Seed Omaha social channels with content that earns replies.
• Negotiate renewals before the sales marketing contract goes quiet.
• Wire Call Center Operations and HubSpot Service Hub together so marketing hands sales clean leads.

Skills

Mentoring teammates

Project ownership

Reliability & accountability

Communication

Tools

Jira Service Management

HubSpot Service Hub

Job description

The Customer Support Specialist role at Production Partners Inc sits where Written Communication meets Jira Service Management, and the candidate who blends both writes their own ceiling. The reward structure favors doers: $39,000 - $59,000 upfront, real sales marketing ownership, and a Production Partners Inc team pulling the same direction.

Key Responsibilities

• Keep the messaging consistent from Omaha, NE billboards to cold DMs
• Brief the Customer Support Specialist team on what's working in this week's market
• Build the campaign calendar that keeps Omaha, NE pipeline full year-round
• Create sales collateral, decks, and proposals that move prospects forward
• Seed Omaha social channels with content that earns replies
• Negotiate renewals before the sales marketing contract goes quiet
• Wire Call Center Operations and HubSpot Service Hub together so marketing hands sales clean leads

What You'll Bring

• Demonstrated capacity to mentor or support junior teammates
• Comfortable owning projects from concept through delivery
• Reliable, accountable, and committed to following through
• Comfort being the newest person in the room and the loudest in the notes
• Willingness to commute to Omaha, NE or work flexibly as needed

We are Production Partners Inc, a proudly-imperfect sales marketing company headquartered in Omaha, NE. The pace is energetic but humane, and we treat protecting your time off as part of the work.

Beyond the $39,000 - $59,000 base, Production Partners Inc invests in your growth through paid certifications, conferences, and dedicated learning time.

Live and listening, the hiring team reads new applications as they arrive.

We welcome applications from driven professionals ready to make an impact.