Customer Support Specialist

Jobot; Lino Lakes (MN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional growth

Job summary

Jobot is seeking a Customer Support Specialist in Minnesota to act as the main liaison between customers and internal teams. You will coordinate orders, provide timely updates, and ensure customer requirements are clearly conveyed throughout planning, production, and shipping.

Experience in manufacturing and ERP systems, notably Epicor Kinetic, is preferred. The role emphasizes strong communication, order management, and collaboration with sales and production to deliver exceptional customer

Qualifications

• 5+ years of experience in customer service within a manufacturing environment.
• Experience coordinating orders and communicating with multiple internal teams.

Responsibilities

• Serve as the primary communication link between customers and the sales, planning, production, quality, and shipping teams.
• Coordinate orders and provide timely updates to customers.
• Ensure customer requirements are accurately reflected in the ERP and manufacturing processes.

Skills

Customer service

Order management

ERP experience

Tools

Epicor Kinetic

Job description

Job details:

Well established engineering company seeking an experienced Customer Support Specialist primary communication link between customers and our sales

This Jobot Job is hosted by: Josh Rabinowitz

Salary: $55,000 - $60,000 per year

A bit about us:

We are seeking a Customer Support Specialist to serve as the primary communication link between customers and our internal Sales, Planning, Production, Quality, and Shipping teams. This role is responsible for managing customer relationships, coordinating orders, providing timely updates, and ensuring customer requirements are communicated accurately throughout the manufacturing process.

The ideal candidate has experience supporting customers within a manufacturing environment, understands production and order fulfillment processes, and is comfortable working within an ERP system such as Epicor Kinetic.

If this sounds like the opportunity for you please read on!

Why join us?

• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and continuing education.
• Collaborative work environment with a focus on innovation and quality.
• We are committed to fostering professional development and career advancement by promoting accelerated growth opportunities from within our organization.

Job Details

• 5+ years of experience in customer service, customer support, order management, or inside sales within a manufacturing environment.
• Experience supporting customers in a manufacturing operation and understanding how customer orders move through planning, production, quality, and shipping.
• Strong understanding of the products, customers, and production processes associated with a manufacturing environment.
• Experience using an ERP system for customer/order management; Epicor Kinetic experience strongly preferred.
• Demonstrated experience with order entry, order tracking, order modifications, scheduling, or related order-management responsibilities.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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