Service Manager

Jobot; Chesterland (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Jobot in Ohio is seeking a dynamic Service Manager to lead our service team in a fast-paced manufacturing environment. The role oversees technician development, dispatch, scheduling, and work orders, ensuring efficient operations and high customer satisfaction.

The ideal candidate has at least 5 years of service management experience in manufacturing, strong leadership, and a proven ability to optimize processes.

Qualifications

• Minimum of 5 years in a service management role, preferably in manufacturing.
• Experience in technician development, dispatch, scheduling, and work orders.
• Strong leadership and team management skills.
• Excellent problem-solving and communication abilities.
• Understanding of manufacturing processes and safety/quality standards.

Responsibilities

• Overseeing daily operations of the service department, including technician development, dispatch, scheduling, and work orders.
• Developing service procedures, policies, and standards to improve efficiency and customer satisfaction.
• Coordinating with other departments to ensure smooth manufacturing operations.
• Providing technical guidance and ensuring staff training and competence.
• Monitoring service metrics and implementing productivity improvements.
• Resolving customer complaints promptly.
• Ensuring safety and quality regulatory compliance.

Skills

Leadership

Team management

Problem solving

Time management

Communication

Manufacturing knowledge

Tools

Service management software

Computer systems

Job description

Job Details

Salary: $85,000 - $110,000 per year

About Us

We are currently seeking a dynamic, highly-skilled Service Manager to join our manufacturing team. This is an exciting opportunity for an experienced professional to play a pivotal role in our company's success by leading our service team in a fast-paced, high-volume manufacturing environment. The successful candidate will be responsible for overseeing technician development, dispatch, scheduling, and work orders, and will play a key role in ensuring that our manufacturing operations run smoothly and efficiently. This is a full-time, permanent position that requires a minimum of 5 years of experience in a similar role.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Responsibilities

• Overseeing and managing the daily operations of the service department, including technician development, dispatch, scheduling, and work orders.
• Developing and implementing effective service procedures, policies, and standards to enhance operational efficiency and customer satisfaction.
• Coordinating with other departments to ensure smooth and efficient manufacturing operations.
• Providing technical guidance and support to the service team, and ensuring that all technicians are adequately trained and competent.
• Monitoring and tracking service metrics, and implementing strategies to improve performance and productivity.
• Resolving customer complaints and issues in a timely and effective manner.
• Ensuring compliance with all safety and quality standards, as well as regulatory requirements.

Qualifications

• A minimum of 5 years of experience in a service management role, preferably in the manufacturing industry.
• Proven experience in technician development, dispatch, scheduling, and managing work orders.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing service team.
• Excellent problem-solving skills, with the ability to effectively resolve operational and technical issues.
• Strong organizational and time management skills, with the ability to effectively manage multiple tasks and priorities.
• Excellent communication skills, with the ability to effectively communicate complex technical information to both technical and non-technical audiences.
• A strong understanding of manufacturing processes and procedures, as well as safety and quality standards.
• Proficiency in using computer software and systems related to manufacturing and service management.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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