ERP Support Specialist

Jobot; Powell (OH); On-site; USD 70,000 - 85,000; Full time

Job summary

Jobot is seeking an ERP Support Specialist to help optimize our D365 F&O environment and related ISV solutions. You will respond to tickets, troubleshoot issues, and collaborate with business teams to deliver effective system improvements.

Ideal candidates have 1–2 years of ERP support experience, a related Bachelor's degree, and familiarity with D365 F&O modules, SQL, and reporting tools. A strong communicator who documents resolutions and supports ongoing enhancements is valued.

Qualifications

• 1-2 years ERP support or business systems experience preferred.
• Bachelor's degree in related field preferred.
• D365 F&O certifications preferred.

Responsibilities

• Respond to and resolve ERP support tickets within D365 F&O and ISV apps.
• Troubleshoot, replicate scenarios, identify root causes.
• Serve as functional/technical SME for D365 F&O Finance and Supply Chain.
• Analyze business needs and translate into functional designs.
• Assist with UAT, data migration, and integrations.

Skills

D365 F&O support

Analytical thinking

Problem-solving

Cross-functional collaboration

Documentation

Communication

SharePoint

Visio

PowerPoint

Excel

Education

Bachelor's degree preferred

Tools

Sana

Avalara

CCH

Vertex

SQL

SSRS

Power Platform

Job description

Drive Business Success as a D365 Finance & Operations ERP Support Specialist

Job Details

Salary: $70,000 - $85,000 per year

A bit about us

Join a well-established, family-owned organization with nearly a century of industry leadership and a reputation for quality, innovation, and exceptional customer service. Employees are empowered to make meaningful contributions while working in a collaborative environment that values safety, integrity, continuous improvement, and long-term professional growth. The organization is committed to investing in its people, modern technology, and operational excellence to deliver outstanding results for customers around the world.

Why join us?

• Nearly a century of industry leadership with a reputation for quality and innovation.
• Family-owned organization that values integrity, collaboration, and continuous improvement.
• Committed to employee growth, workplace safety, and operational excellence.
• Empowering employees to make meaningful contributions that support customers worldwide.

Job Details

An established organization is seeking an ERP Support Specialist to support business operations by responding to ERP support tickets within Microsoft Dynamics 365 Finance & Operations (D365 F&O) and related integrated ISV solutions. This role focuses on troubleshooting issues, identifying root causes, and delivering effective solutions while maintaining system integrity and following best practices.

The ERP Support Specialist serves as a bridge between business operations and the ERP team by analyzing business needs, resolving support requests, and recommending process improvements. The position also plays an active role in ongoing D365 F&O implementation efforts, system enhancements, and long-term application support.

Key Responsibilities

ERP Support & Analysis

• Respond to and resolve ERP support tickets within D365 F&O and integrated ISV applications.
• Troubleshoot issues, replicate scenarios, and identify root causes.
• Serve as a functional, and when applicable, technical subject matter expert for D365 F&O Finance, Supply Chain, and integrated solutions.
• Analyze business needs and recommend effective system solutions.
• Conduct business process analysis and translate requirements into functional design documentation.

Design, Configuration & Enhancements

• Configure D365 F&O according to business requirements and Microsoft best practices.
• Coordinate with external developers and consultants to resolve system gaps and implement enhancements.
• Support ERP implementation activities and continuous system improvements.

Testing & Deployment

• Assist with User Acceptance Testing (UAT), including test planning, test case creation, defect tracking, and issue resolution.
• Collaborate with internal stakeholders, consultants, and developers on integrations, customizations, and data migration activities.

Training & Continuous Improvement

• Develop user documentation and deliver end-user training.
• Identify trends and recommend process and system improvements that enhance efficiency and performance.

Governance & Standards

• Partner with cross-functional teams to ensure changes comply with system governance, security standards, data integrity requirements, and established best practices.

Qualifications & Requirements

Education & Experience

• Bachelor's degree in a related field preferred.
• 1-2 years of relevant ERP support or business systems experience preferred.
• Microsoft Dynamics 365 Finance and Supply Chain certifications preferred.

Required Skills

• Experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills with cross-functional teams.
• Ability to document issue resolutions and create end-user documentation.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Proficiency with Microsoft Office applications, including SharePoint, Visio, PowerPoint, Word, and Excel.

Preferred Skills

• Experience with Sana or other eCommerce platforms.
• Experience with sales tax solutions such as Avalara, CCH, or Vertex.
• Knowledge of SQL and Microsoft Power Platform.
• Experience with SQL Reporting Services (SSRS) or related Microsoft reporting technologies.
• Willingness to continuously learn new ERP functionality, modules, and technical and functional capabilities.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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