Customer & Business Support Specialist

MSH; Orlando (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Client Services Manager to enhance customer satisfaction through exceptional service. In this dynamic role, you'll engage with clients, address inquiries, and ensure their needs are met with efficiency and professionalism. Your attention to detail and problem-solving abilities will be crucial in managing account activations and supporting pricing adjustments. This position offers a chance to thrive in a collaborative environment while upholding core values of integrity and quality service. If you are a motivated self-starter who enjoys helping others, this is the perfect opportunity for you!

Qualifications

• 2 years of customer service experience required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage customer inquiries via calls and emails with professionalism.
• Ensure timely processing of account activations and updates.
• Assist with invoice reconciliation and maintain accurate records.

Skills

Customer Service

Problem-Solving

Communication Skills

Attention to Detail

Organizational Skills

Research Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Get AI-powered advice on this job and more exclusive features.

Client Services Manager | Empowering Talent Solutions through Strategic Partnerships & Outstanding Service Excellence

The ideal candidate loves talking to people and proactively solving issues. This role requires prompt and courteous responses to customer inquiries and requests, ensuring their needs are met with professionalism and efficiency. A strong attention to detail and follow-through is essential to guarantee tasks are completed thoroughly. Additionally, the Customer & Business Support Specialist must possess effective problem-solving skills to generate accurate and timely reports that support business operations, consistently maintaining precision and reliability in all responsibilities.

Responsibilities

• Display a positive attitude and willingness to work with others and assist our customers.
• Answer calls and emails addressing customer inquiries, account issues and general information.
• Provide an exceptional experience to every customer, every time.
• Manage account activations, updates, and cancellations, ensuring contract validity, making adjustments as needed.
• Process customer portal requests, ensuring timely communication with the customer, sales, and operations.
• Support pricing and contract adjustments, ensuring accurate records and proper rate changes.
• Assist with invoice reconciliation, ensuring proper billing based on receipts and contractual terms.
• Create and maintain credit hold reports for various customer types, ensuring accurate communication with sales and management.
• Other duties as assigned.

Qualifications

• High School Diploma or General Education Development (GED) Diploma.
• Two (2) years of customer service experience.
• Able to type forty-five (45) words per minute.
• Ability to work independently and in a team environment.
• Excellent verbal (telephone) and written communication skills.
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Attention to detail and strong organizational skills.
• Effective research skills including the ability to analyze information and make determinations in accordance with company procedures.
• Highly motivated self-starter with the ability to multi-task and complete tasks.

Employee Expectations:

• Regular in-office attendance, Monday - Friday; 8:00 AM to 5:00 PM.
• Must be able to work at a desk and on the phone for long periods of time.
• Uphold and exemplify core values of Safety & Environment: Honesty, Integrity, Respect, Compassion, Reliability, Quality Service, and Innovation in all aspects of work.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative, Customer Service, and General Business

Industries

• Business Consulting and Services