Customer Service Associate

FF Inc

Lafayette (LA)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

A competitive hourly rate plus performance bonuses

Paid training and development opportunities

Flexible scheduling

Supportive team environment

Career advancement potential

Job summary

A thriving customer engagement company in Lafayette, LA, is seeking a Customer Service Representative to assist customers across various communication channels. This entry-level role offers a competitive pay range of $45,000.00 to $65,000.00 per year, with opportunities for bonuses and career advancement. Ideal candidates will have excellent communication skills, a willingness to learn, and a strong customer focus. Flexible scheduling and paid training available.

Qualifications

Ability to communicate clearly and professionally.
Willingness to learn about products and services.
Experience in customer service or similar roles is a plus.

Responsibilities

Act as first point of contact for customer communication.
Educate customers about products and offers.
Guide customers through decision-making process.

Skills

Excellent communication skills

Natural curiosity

Tech-savvy

Previous experience in customer service

Education

High school diploma or GED

College coursework in business or marketing

Tools

CRM platforms

Job description

4 days ago Be among the first 25 applicants

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This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $65,000.00/yr

Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you!

As part of our customer engagement team, you’ll be the voice of the brand—whether it’s answering questions, resolving concerns, or guiding customers toward the right product or service. You’ll be more than just support; you’ll be a trusted advisor, a problem-solver, and a closer.

What You’ll Do

Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat
Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals
Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way
Guide customers through the decision-making process and assist in closing new business opportunities
Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions
Accurately log conversations, feedback, and sales activities in our CRM system
Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach
Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situations

You’ll Need

Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally
A natural curiosity and willingness to learn about our offerings and how to position them
Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes
A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus
Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidates

What You’ll Get