Customer Care Specialist — Contract, Fast-Paced Support

Kedia Corporation; Gary (IN); On-site; USD 30,000 - 45,000; Part time

Job summary

A customer service solutions provider in Gary, IN is hiring a Customer Service Representative to address customer inquiries and resolve issues. The role involves engaging with customers via phone and in-person, keeping detailed records of interactions, and providing exceptional service. Candidates should possess strong communication skills and a customer-oriented approach. This is a contract position located in a dynamic work environment that fosters professional growth.

Qualifications

• Strong ability to navigate customer inquiries and provide solutions effectively.
• Excellent written and verbal communication skills.
• Problem-solving skills to assess customer issues.

Responsibilities

• Confer with customers by telephone or in person to provide information.
• Keep records of customer interactions or transactions.
• Resolve customers' service or billing complaints effectively.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A customer service solutions provider in Gary, IN is hiring a Customer Service Representative to address customer inquiries and resolve issues. The role involves engaging with customers via phone and in-person, keeping detailed records of interactions, and providing exceptional service. Candidates should possess strong communication skills and a customer-oriented approach. This is a contract position located in a dynamic work environment that fosters professional growth.