Customer Support Specialist

Energy Innovation Corp; Concord (NC); On-site; USD 86,000 - 126,000; Full time

Job summary

Investment Strategies Group in Concord, NC is seeking a senior Customer Support Specialist who can translate data into actionable insights and coach a growing team. The role emphasizes value selling and market-facing collaboration to drive predictable outcomes.

With 6+ years in a related role, you will own the customer experience, mentor peers, and help secure referrals while maintaining a strong customer-focused approach.

Qualifications

• 7+ years operating in a similar Customer Support Specialist role.
• Comfort interpreting data and translating findings into clear recommendations.
• A collaborative mindset and genuine enthusiasm for teamwork.
• Customer-focused outlook with strong interpersonal skills.
• Demonstrated knack for making the team-oriented feel manageable.

Responsibilities

• Coach the Customer Support Specialist team from discounting to value selling.
• Hands-on ownership of social media calendars and community engagement.
• Chase down warm referrals before competitors in Concord get the call.
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Set the weekly cadence that keeps Investment Strategies Group reps accountable.

Skills

Data interpretation

7+ years experience

Collaborative mindset

Customer-focused

Team leadership

Job description

We built the Customer Support Specialist seat at Investment Strategies Group for someone who can sell at $86,000 - $126,000 stakes and coach the team that follows. This senior Customer Support Specialist job in Concord converts 6 years of experience into $86,000 - $126,000 and standing influence over the work.

Key Responsibilities

• Coach the Customer Support Specialist team off discounting and onto value selling
• Hands-on ownership of social media calendars and community engagement
• Chase down warm referrals before competitors in Concord get the call
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Set the weekly cadence that keeps Investment Strategies Group reps accountable

What You'll Bring

• Comfort interpreting data and translating findings into clear recommendations
• Roughly 7+ years operating in a similar Customer Support Specialist position
• A collaborative mindset and genuine enthusiasm for teamwork
• Customer-focused outlook with strong interpersonal skills
• Demonstrated knack for making the team-oriented feel manageable

Investment Strategies Group earns its keep by making sales marketing predictable, a make-it-better promise it has quietly kept across NC. Every Customer Support Specialist at Investment Strategies Group owns an outcome, not just a checklist of tasks.

At $86,000 - $126,000, with mentorship and a benefits suite to match, this Customer Support Specialist seat at Investment Strategies Group is built for people who want to rise.

We bumped this posting hours ago because the role is still very much open.

Got 6 of sales marketing experience itching for a new home? This is the door.