Customer Support Specialist

Egreenservices; Chicago (IL); On-site; USD 77,000 - 104,000; Part time

Benefits offered by this job

Mentorship program

Flexible schedule

Job summary

Performance Consulting Group seeks a Customer Support Specialist to own conversations from first touch to signed contracts in the Chicago area. The role leverages Freshdesk and Salesforce Service Cloud to guide demos, negotiations, renewals, and upsell opportunities.

The position is part-time with mentorship, real benefits, and a flexible approach to work. Candidates should be familiar with the Chicago market and capable of presenting data-driven narratives to leadership.

Qualifications

• The candidate demonstrates strong communication across email, calls, and in-person meetings.
• Familiarity with the Chicago market and local sales marketing landscape.
• Demonstrated Freshdesk expertise in a fast-moving sales marketing environment.
• Ability to stay calm under high-trust chaos in a mid-level role.
• Self-awareness for ownership of problems.

Responsibilities

• Build landing pages that turn Chicago curiosity into demo bookings.
• Push Negotiation adoption so the IL team stops flying blind.
• Drive upsell and renewal conversations with existing Performance Consulting Group accounts.
• Talk numbers with finance, then talk vision with prospects.
• Walk the Chicago, IL territory and know it better than the map.
• Feed sales the Salesforce Service Cloud signals that say a buyer is ready now.
• Bridge Freshdesk reporting and the story your CMO needs to hear.

Skills

Confident communicator

Chicago market familiarity

Self-awareness

Problem-solving

Tools

Freshdesk

Salesforce Service Cloud

Job description

A Customer Support Specialist at Performance Consulting Group owns the conversation from first touch to signed contract, and Freshdesk carries it the whole way. Look past the title and you'll see $77,000 - $104,000, an IL base, and a mid-level role that asks you to lead, not just execute.

Key Responsibilities

• Build landing pages that turn Chicago curiosity into demo bookings
• Push Negotiation adoption so the IL team stops flying blind
• Drive upsell and renewal conversations with existing Performance Consulting Group accounts
• Talk numbers with finance, then talk vision with prospects
• Walk the Chicago, IL territory and know it better than the map
• Feed sales the Salesforce Service Cloud signals that say a buyer is ready now
• Bridge Freshdesk reporting and the story your CMO needs to hear

What You'll Bring

• The self-awareness to know which problems are yours to solve
• Confident communicator across email, calls, and in-person meetings
• Familiarity with the Chicago market and local sales marketing landscape
• Demonstrated Freshdesk expertise in a fast-moving sales marketing environment
• Calm under the high-trust chaos a mid-level role tends to generate

At its core, Performance Consulting Group is a question-everything bet that Chicago, IL can out-build anyone when it comes to Phone Etiquette. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge.

The salary is $77,000 - $104,000, the mentorship is hands-on, the benefits are real, and the flexibility is the part you will brag about.

We refreshed the dates so you know this part-time role is current.