Customer Support Specialist

Calm Water and Bath; Cherry Hill Township (NJ); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid time off (PTO)

Bonuses

Growth opportunities

Mentor/apprentice program

Job summary

Calm Water & Bath in Cherry Hill, NJ is hiring full-time and part-time Customer Support Specialists for a hybrid remote/in-office team. You will handle inbound calls, texts, emails, and online inquiries, qualify homeowner needs, schedule consultations, and confirm appointments, while maintaining CRM records.

The role offers the flexibility of a hybrid setup with shifts across 8am–8pm on weekdays and weekend options.

Qualifications

• Calm and professional demeanor.
• Strong verbal and written communication skills.
• Comfortable with phone, text, email, and CRM systems.
• Ability to follow established processes while staying personable.

Responsibilities

• Handle inbound calls, texts, emails, and online inquiries.
• Understand homeowner needs and qualify leads.
• Schedule consultations and confirm appointments.
• Maintain CRM documentation and provide follow-up as needed.

Skills

Verbal communication

Written communication

Phone/text/email proficiency

CRM familiarity

Process adherence

Tools

CRM systems

Job description

Calm Water & Bath in Cherry Hill, NJ is hiring full‑time and part‑time Customer Support Specialists to support our growing hybrid remote/in-office team. With multiple positions available, we're looking for individuals who can communicate clearly, stay organized, and help homeowners feel confident about taking the next step in their remodeling journey. If you're ready for a hybrid remote/in-office role where your professionalism and reliability make a real impact,

WHAT'S THE SCOPE?

Pay: As our full‑time or part‑time Customer Support Specialist, you'll earn $40,000–$70,000 per year, with options for hourly, salary, or base + commission.

Benefits:

• Paid time off (PTO)
• Bonuses
• Growth opportunities
• Mentor/apprentice program

Schedule:

This hybrid remote/in-office role offers full‑time or part‑time shifts within 8 am–8 pm Monday–Thursday, 8 am–6 pm Friday, and 10 am–4 pm Saturday and Sunday, including morning, evening, night, and weekend options.

YOUR CONTRIBUTIONS MATTER

As our full‑time or part‑time Customer Support Specialist, you'll handle inbound calls, texts, emails, and online inquiries, understand homeowner needs, qualify leads, schedule consultations, and confirm appointments. You'll also maintain CRM documentation and provide follow‑up as needed.

WHAT'S REQUIRED?

• Calm and professional demeanor
• Strong verbal and written communication skills
• Comfortable with phone, text, email, and CRM systems
• Ability to follow established processes while staying personable

Preferred qualifications include prior call center, appointment‑setting, or customer service experience, and home improvement exposure is a plus for this hybrid remote/in-office role.

ABOUT OUR COMPANY

We're Calm Water & Bath, and while we remodel bathrooms, we ultimately create daily serenity. The bathroom is where each day begins and ends, affecting comfort, safety, and calm. We prioritize supporting our team members to become their best selves through mentorship and respectful leadership within a valued and inspiring environment. We believe work should be meaningful and human, fostering growth, protecting calm, and instilling a sense of purpose in all we do.

Why here (and not the place down the road):

• Purpose beyond the paycheck - Your work creates daily peace of mind for homeowners.
• People-first culture - No chaos or fear-based leadership. We prize emotional intelligence, clarity, and respect.
• Real growth - We're scaling; you'll have room to learn, lead, evolve, and ultimately rise to your greatest potential.
• Community impact - Help South Jersey homeowners feel safe, supported, and proud of their homes.
• Great people, great energy - Kind, driven, growth-minded teammates who protect a healthy environment.

JOIN US!

If you're ready to join a reliable company with clear expectations and room to grow, Our initial application process is fast, simple, and mobile‑friendly, making it easy to get started.