Customer Support Specialist

Mobility Global Inc.; Centreville (VA); Presencial; USD 36 000 - 52 000; Tempo integral

Resumo da oferta

Mobility Global Inc. is seeking a Customer Support Specialist to handle dealer inquiries via calls and emails, ensuring accurate information and efficient resolution. You will guide dealers through CARFAX services, maintain records, and collaborate across teams to deliver a seamless experience.

Join a fast-paced environment that values problem-solving, adaptability, and strong communication. Competitive pay with benefits and opportunities for growth are offered.

Qualificações

• High school diploma or equivalent required.
• Minimum of 2 years in a customer service role, ideally in call center.
• Proficiency with MS Office; familiarity with Salesforce or other CRM preferred.

Responsabilidades

• Handle inbound calls and emails from dealer customers with professionalism and efficiency.
• Act as first point of contact for dealer support and escalate complex issues as needed.
• Guide dealers through CARFAX services and tools to maximize product benefits.
• Maintain accurate records of interactions and transactions in systems.
• Collaborate with other departments to ensure a seamless dealer experience.
• Gather feedback and share insights to improve services and processes.

Conhecimentos

Communication skills

Problem-solving

Teamwork

Adaptability

Positive attitude

Formação académica

High school diploma or equivalent

Ferramentas

Salesforce

CRM software

MS Office

Descrição da oferta de emprego

**Description** **Join Team CARFAX as a Customer Support Specialist** **Why Mobility Global?** At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people. CARFAX , a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAXTM. * 13x VA Best Places to Work* 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)* 9x Washingtonian Great Place to Work* 5x USA Today Top Workplaces* 5x St. Louis Post-Dispatch Best Places to WorkAre you a clear communicator with a knack for solving problems and delivering top-notch customer service? CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers. **What you'll be doing:** * **Customer Interaction:** Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide accurate information and resolve queries effectively.* **Issue Resolution:** Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.* **Support and Guidance:** Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.* **Data Management:** Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.* **Collaboration:** Work closely with other departments to ensure a seamless experience for our Dealer customers.* **Feedback and Improvement:** Gather customer feedback to help improve our services and processes. Proactively share insights with the team to enhance overall customer satisfaction. **What we're looking for:** * **Education:** A high school diploma or equivalent is required.* **Experience:** Minimum of 2 years' experience in a customer service role, preferably in a call center environment.* **Attitude:** Positive, \"can-do\" attitude with proven problem-solving skills.* **Communication Skills:** Excellent written and verbal communication skills.* **Technical Skills:** Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus.* **Adaptability:** Ability to thrive in a fast-paced, dynamic environment.* **Team Player:** Collaborative mindset with flexibility to adapt to changing priorities and initiatives. **What's In It for You** * Competitive compensation package, including base salary and incentive opportunities where applicable.* Comprehensive health and wellness benefits for employees and eligible dependents.* Retirement savings programs, including company matching contributions where available. For more information on benefits, please click HERE . **Equal Opportunity Employer** Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities. **Recruitment Fraud Alert** Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.