Service Coordinator Redondo Beach, CA

Stone Security; Redondo Beach (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company-Paid Life Insurance

Short/Long-Term Disability Insurance

Paid Holidays

Generous PTO

401k Matching

Employee Referral Bonus

Tuition Reimbursement

Job summary

BearCom, including Stone Security, is seeking a Service Coordinator to manage customer expectations for wireless radio and security systems. You will interact directly with end customers, record details, dispatch resources, and ensure timely follow-up communications to maintain service quality.

The role emphasizes strong communication, organization skills, and the ability to work under pressure while following established procedures and using MS Office tools.

Qualifications

• 2 years of proven relevant experience.
• Proficient in English (oral and written).
• Bi-lingual in Spanish is a plus.
• Type 35 wpm with data entry experience.
• Excellent communication and customer service abilities.
• Able to work under pressure and meet deadlines.

Responsibilities

• Receive emergency and non-emergency calls and record information.
• Transmit information to appropriate resource or provide a solution.
• Schedule resources for trouble calls and service projects.
• Use radio, phone or computer to dispatch crews.
• Enter data in computer system and maintain logs.
• Provide in-route and follow-up calls to customers.
• Perform administrative and clerical duties as assigned.

Skills

Typing 35 wpm

English fluency

Bilingual Spanish

Organizational skills

Multitasking

Attention to detail

Communication skills

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Overview

Salary Range

$19.00 - $24.00 Hourly

ABOUT US

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America.

As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

JOB DESCRIPTION

As a Service Coordinator, you will be responsible for meeting customer expectations, some of which are quality, performance, timeliness, and effective communication. Wireless communication systems include complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be organized, self-motivated, customer service driven, possess a willingness to learn and be reliable. The Service Coordinator will interface directly with the end customer, therefore, a professional attitude and effective communication are vital.

Responsibilities

• Receive emergency and non-emergency calls and record all significant information.
• Address problems and requests by transmitting information to appropriate resource or provide a solution.
• Receive and schedule resources for trouble calls and for service projects.
• Use radio, phone or computer to send crews to appropriate locations.
• Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
• Provide in route and follow up calls to customers as part of customer service.
• Perform administrative and office clerical duties as assigned.

QUALIFICATIONS

• 2 years of proven relevant experience
• Type 35 wpm, with experience in data entry.
• Knowledge of procedures and guidelines for emergencies.
• Proficient in English (oral and written). Bi-lingual in Spanish is a plus.
• Outstanding organizational and multitasking abilities.
• Must follow company procedures and assist with development and refining procedures as needed.
• Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
• Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
• Must be an active listener with excellent communication skills
• Must possess sound judgement and critical thinking.
• Background checksare part of the hiring process, which may include a Motor Vehicle check.

BENEFITS

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.