Support Center Specialist

C & B Operations, LLC; Sioux Falls (SD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay based on experience

Excellent benefits: Medical, Dental, V

Progressive PTO and paid holidays

Training programs and internal growth

Job summary

C & B Operations, LLC is seeking a dedicated customer support representative to join our Field Support Office in Sioux Falls, SD. You will handle in-bound and out-bound calls, texts, and emails, providing timely solutions to product and service inquiries across our Deere dealerships.

The role emphasizes high customer satisfaction, accurate problem diagnosis, and collaboration with dealership teams. Training opportunities and competitive benefits accompany a supportive work environment.

Qualifications

• Strong customer service and communication abilities.
• Proficient with Microsoft Office and business computer systems.
• Willingness to travel to stores as needed.
• Experience with agricultural or industrial sectors preferred.
• Ability to meet physical demands of the role.
• Familiarity with problem-solving in a service environment.

Responsibilities

• Provide effective customer support via phone, email, and text.
• Accurately diagnose issues with hardware and software on products.
• Serve as an internal resource to dealership staff and customers.
• Meet contact center metrics for calls and issue resolution.
• Participate in ongoing training and deliver training to customers and employees.
• Travel to stores when required to support sales, parts, and service initiatives.

Skills

Customer service

Communication skills

Office software

Problem solving

Travel to stores

Industry knowledge

Physical stamina

Education

High school diploma or equivalent

Related technical degree (preferred)

Job description

C & B Operations, LLC has grown over 35 years to include thirty-eight John Deere dealerships in six states currently has an opening in our support center at our Field Support Office in Sioux Falls, SD. Our support center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Qualifications:

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications
• Flexibility to travel to stores when required
• Ability to problem solve by using all available resources
• Outstanding customer service and communications skills
• Ag industry knowledge-preferred
• High school diploma or related required
• Related technical degree preferred
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.