Customer Support & Solutions Specialist

SWM International; New Berlin (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Mativ Holdings, Inc. is seeking a Customer Service Representative in New Berlin, WI to support customers via inbound calls, order entry, and quotations. You will partner with the sales team and internal departments to resolve issues and ensure satisfaction.

The role emphasizes strong communication, problem-solving, and multi-tasking in a fast-paced environment with focus on accuracy and customer care.

Qualifications

• 2–5 years proven customer support experience
• High School diploma required; bachelor’s degree is a plus
• Microsoft Excel skills required
• Customer service driven
• Strong phone and listening skills
• Familiarity with CRM systems and practices
• Self-motivated and able to work independently with minimum supervision
• Creative problem‑solving skills
• Excellent communication and presentation skills
• Strong math aptitude
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Effectively manage incoming calls
• Service new and existing accounts
• Accurately and efficiently enter orders
• Work with the sales team to provide quotations to customers
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Keep records of customer interactions
• Recommend products or services by asking fact-finding questions
• Provide technical support to customers
• Expedite orders and quotations when needed
• Work with internal departments to better serve our customers
• Take the extra mile to engage customers

Skills

Customer service

Phone skills

Listening skills

Problem-solving

Communication

Time management

Multi-tasking

Independence

Education

High School diploma

Bachelor’s degree (plus)

Tools

Microsoft Excel

CRM systems

Job description

Mativ Holdings, Inc. is seeking a Customer Service Representative in New Berlin, WI to support customers via inbound calls, order entry, and quotations. You will partner with the sales team and internal departments to resolve issues and ensure satisfaction.

The role emphasizes strong communication, problem-solving, and multi-tasking in a fast-paced environment with focus on accuracy and customer care.