Customer Support & Orders Specialist

Milwaukee Succeeds; New Berlin (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Mativ is seeking a Customer Service Representative for the New Berlin, WI area. The role centers on handling inbound calls, entering orders, and supporting sales through accurate quotations and responsive service.

Ideal candidates have 2–5 years in customer support, a High School diploma (Bachelor’s aPlus), and strong Excel/CRM skills. Excellent communication and problem-solving abilities are essential for success.

Qualifications

• 2-5 years proven customer support experience
• High School diploma required, bachelor's degree is a plus
• Strong phone and listening skills
• Familiarity with CRM systems and practices
• Self-motivated and the ability to work independently with minimum supervision
• Creative problem-solving skills
• Excellent communication and presentation skills
• Strong math aptitude
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Effectively manage incoming calls
• Service new and existing accounts
• Accurately and efficiently enter orders
• Work with the sales team to provide quotations to customers
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Keep records of customer interactions
• Recommend products or services by asking fact finding questions
• Provide technical support to customers
• Expedite orders and quotations when needed
• Work with internal departments to better serve our customers
• Take the extra mile to engage customers

Skills

CRM systems

Phone skills

Excel

Multitasking

Communication

Problem solving

Education

High School diploma

Bachelor's degree

Job description

Mativ is seeking a Customer Service Representative for the New Berlin, WI area. The role centers on handling inbound calls, entering orders, and supporting sales through accurate quotations and responsive service.

Ideal candidates have 2–5 years in customer support, a High School diploma (Bachelor’s aPlus), and strong Excel/CRM skills. Excellent communication and problem-solving abilities are essential for success.