Customer Service Representative

Conwed; New Berlin (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Conwed is looking for a Customer Service Representative in New Berlin, WI, responsible for managing customer interactions, entering orders, providing assistance to the sales team, and ensuring customer satisfaction. Candidates should have 2-5 years of experience in customer support, possess a high school diploma (bachelor's degree preferred), and be proficient in Microsoft Excel. The company offers benefits to support employees and their families, reflecting its commitment to care and quality service.

Qualifications

• 2-5 years proven customer support experience.
• Ability to work independently with minimum supervision.
• Strong understanding of customer service practices.

Responsibilities

• Manage incoming calls effectively.
• Service new and existing accounts.
• Provide technical support to customers.

Skills

Customer service driven

Microsoft Excel skills

Strong phone and listening skills

Familiarity with CRM systems

Creative problem-solving skills

Excellent communication skills

Strong math aptitude

Ability to multi-task

Education

High School diploma

Bachelor's degree

Job description

Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect, and purify our world.

Position Title

Customer Service Representative

Location

New Berlin, WI

Job Description

Our Customer Support Representatives are at the center of our customer's daily activities, whether it is taking inbound calls, trouble‑shooting, entering orders, preparing quotations, working with our sales teams, or coordinating orders with our internal departments.

Responsibilities

• Effectively manage incoming calls
• Service new and existing accounts
• Accurately and efficiently enter orders
• Work with the sales team to provide quotations to customers
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Keep records of customer interactions
• Recommend products or services by asking fact‑finding questions
• Provide technical support to customers
• Expedite orders and quotations when needed
• Work with internal departments to better serve our customers
• Take the extra mile to engage customers

Qualifications

Education/Certifications/Experience Required:

• 2‑5 years proven customer support experience
• High School diploma required, bachelor's degree is a plus
• Microsoft Excel skills required
• Customer service driven
• Strong phone and listening skills
• Familiarity with CRM systems and practices
• Self‑motivated and the ability to work independently with minimum supervision
• Creative problem‑solving skills
• Excellent communication and presentation skills
• Strong math aptitude
• Ability to multi‑task, prioritize, and manage time effectively

Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

What We Offer

Mativ benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable.

About Mativ

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers' most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business‑to‑business and consumer product brands. The company's two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end‑markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers' products across multiple stages of the value chain. Our leading positions are a testament to our best‑in‑class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.