Customer Service Representative

SWM International; New Berlin (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Mativ Holdings, Inc. is seeking a Customer Service Representative in New Berlin, WI to support customers via inbound calls, order entry, and quotations. You will partner with the sales team and internal departments to resolve issues and ensure satisfaction.

The role emphasizes strong communication, problem-solving, and multi-tasking in a fast-paced environment with focus on accuracy and customer care.

Qualifications

• 2–5 years proven customer support experience
• High School diploma required; bachelor’s degree is a plus
• Microsoft Excel skills required
• Customer service driven
• Strong phone and listening skills
• Familiarity with CRM systems and practices
• Self-motivated and able to work independently with minimum supervision
• Creative problem‑solving skills
• Excellent communication and presentation skills
• Strong math aptitude
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Effectively manage incoming calls
• Service new and existing accounts
• Accurately and efficiently enter orders
• Work with the sales team to provide quotations to customers
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Keep records of customer interactions
• Recommend products or services by asking fact-finding questions
• Provide technical support to customers
• Expedite orders and quotations when needed
• Work with internal departments to better serve our customers
• Take the extra mile to engage customers

Skills

Customer service

Phone skills

Listening skills

Problem-solving

Communication

Time management

Multi-tasking

Independence

Education

High School diploma

Bachelor’s degree (plus)

Tools

Microsoft Excel

CRM systems

Job description

Position Title

Customer Service Representative

Location

New Berlin, WI

Job Description

Our Customer Support Representatives are at the center of our customers' daily activities, whether it is taking in‑bound calls, trouble‑shooting, entering orders, preparing quotations, working with our sales teams, or coordinating orders with our internal departments.

Responsibilities

• Effectively manage incoming calls
• Service new and existing accounts
• Accurately and efficiently enter orders
• Work with the sales team to provide quotations to customers
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Keep records of customer interactions
• Recommend products or services by asking fact‑finding questions
• Provide technical support to customers
• Expedite orders and quotations when needed
• Work with internal departments to better serve our customers
• Take the extra mile to engage customers

Qualifications

Education/Certifications/Experience Required:

• 2‑5 years proven customer support experience
• High School diploma required; bachelor’s degree is a plus
• Microsoft Excel skills required
• Customer service driven
• Strong phone and listening skills
• Familiarity with CRM systems and practices
• Self‑motivated and able to work independently with minimum supervision
• Creative problem‑solving skills
• Excellent communication and presentation skills
• Strong math aptitude
• Ability to multi‑task, prioritize, and manage time effectively

Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

What We Offer

Mativ benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable.

About Mativ

Mativ Holdings, Inc. is a global leader in specialty materials headquartered in Alpharetta, Georgia. The company connects, protects, and purifies the world every day through a wide range of critical components and engineered solutions that solve our customers' most complex challenges. We manufacture on three continents and generate sales in nearly 100 countries through our family of business‑to‑business and consumer product brands. The company's two segments, Filtration & Advanced Materials and Sustainable & Adhesive Solutions, target premium applications across diversified and growing end‑markets, from filtration to healthcare to sustainable packaging and more. Our broad portfolio of technologies combines polymers, fibers, and resins to optimize the performance of our customers' products across multiple stages of the value chain. Our leading positions are a testament to our best‑in‑class global manufacturing, supply chain, and materials science capabilities. We drive innovation and enhance performance, finding potential in the impossible.