Client Support & Solutions Specialist

Mativ Holdings, Inc.; New Berlin (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

Mativ Holdings, Inc. is seeking a Customer Service Representative in New Berlin, WI. This role is essential in managing customer interactions, entering orders, and collaborating with the sales team to provide solutions and quotations.

The ideal candidate will have 2-5 years of customer support experience, strong communication skills, and the ability to manage multiple tasks efficiently. Mativ offers competitive benefits to cater to the needs of its employees and their families.

Qualifications

• 2‑5 years proven customer support experience.
• High School diploma required; bachelor’s degree is a plus.
• Familiarity with CRM systems and practices.

Responsibilities

• Effectively manage incoming calls.
• Service new and existing accounts.
• Accurately and efficiently enter orders.

Skills

Customer support experience

Strong phone and listening skills

Communication and presentation skills

Creative problem-solving skills

Ability to multi-task

Education

High School diploma

Bachelor’s degree

Tools

CRM systems

Job description

Mativ Holdings, Inc. is seeking a Customer Service Representative in New Berlin, WI. This role is essential in managing customer interactions, entering orders, and collaborating with the sales team to provide solutions and quotations.

The ideal candidate will have 2-5 years of customer support experience, strong communication skills, and the ability to manage multiple tasks efficiently. Mativ offers competitive benefits to cater to the needs of its employees and their families.