Customer Support & Solutions Associate — Grow & Impact

ARDEX Americas; Pennsylvania; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

PTO & Holidays

Parental Leave

401(k) match

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

AD&D Insurance

Wellness Programs

Tuition Assistance

Gym Memberships

Pet Insurance (optional)

Job summary

ARDEX Americas in Center Township, PA, is hiring a Customer Service Associate to join our headquarters team. You will help customers, process orders, coordinate with Sales, Operations, Logistics, and Finance, and support shipments across the U.S., Canada, and Latin America.

This fast-paced, team-oriented role offers learning, growth, and a meaningful impact. Minimum High School Diploma, strong communication, reliable work ethic, and basic computer skills are required.

Qualifications

• High School Diploma required, with basic computer skills.
• Strong communication and customer service mindset.
• Willingness to learn and work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with customers across the U.S., Canada, and Latin America.

Skills

Customer service mindset

Strong communication

Attention to detail

Reliability & work ethic

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

ARDEX Americas in Center Township, PA, is hiring a Customer Service Associate to join our headquarters team. You will help customers, process orders, coordinate with Sales, Operations, Logistics, and Finance, and support shipments across the U.S., Canada, and Latin America.

This fast-paced, team-oriented role offers learning, growth, and a meaningful impact. Minimum High School Diploma, strong communication, reliable work ethic, and basic computer skills are required.