Customer Service Associate - Growth, PTO & 401(k) Benefits

ARDEX Americas; Aliquippa (Beaver County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

11 Paid Holidays

Paid Parental Leave

401(k) with Company Match

Medical, Dental, and Vision Insurance

Disability, Life, and AD&D Insurance

Wellness Programs

Telehealth

Employee Assistance Program (EAP)

Tuition Assistance

Discounted Gym Memberships

Pet Insurance

Group Accident

ID Theft

Legal Insurance

Free parking

Job summary

ARDEX Americas, a leader in high-performance building solutions, is hiring a Customer Service Associate at our Center Township, PA headquarters. You will respond to customer inquiries, process orders, and coordinate with Sales, Operations, Logistics, and Finance in a fast-paced team environment.

We offer generous benefits including PTO and 11 holidays, paid parental leave, 401(k) with company match, and medical, dental, and vision insurance.

Qualifications

• Minimum completed High School Diploma.
• Must reside within commutable distance to Center Township, PA.
• Basic computer skills, including Microsoft Office and email.
• Strong communication and customer-service mindset.
• Reliable with good organizational skills.
• Willing to learn in a fast-paced environment.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with our customers across the U.S., Canada, and Latin America.

Skills

Customer service

Communication

Attention to detail

Organization

Problem solving

Teamwork

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Email

Job description

ARDEX Americas, a leader in high-performance building solutions, is hiring a Customer Service Associate at our Center Township, PA headquarters. You will respond to customer inquiries, process orders, and coordinate with Sales, Operations, Logistics, and Finance in a fast-paced team environment.

We offer generous benefits including PTO and 11 holidays, paid parental leave, 401(k) with company match, and medical, dental, and vision insurance.