Customer Support & Service Orders Specialist

Champion Home Builders, Inc.; Millen (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Champion Home Builders, Inc. is seeking a customer service-oriented professional to interview customers, gather information, and record details into the computer system. The role emphasizes reviewing home delivery items, guiding contractors, and accurate service order processing.

Key competencies include exceptional customer service, strong communication, and meticulous attention to detail. The position is non-exempt under FLSA and involves interaction with customers and field teams.

Qualifications

• Must have strong customer service skills and be able to interact with customers professionally.
• Attention to detail is essential for accuracy in data entry and records.
• Excellent communication skills both internally and with customers.
• Demonstrates a strong work ethic and champions operating principles.

Responsibilities

• Talks with customers by phone to review the customer list.
• Reviews retailer checkout sheets for items wrong with home on arrival at the lot.
• Guides contractors working for their plant.
• Enters service orders into the service system.
• Assigns correct parts to each item on service orders.
• Files completed work orders.

Skills

Customer service

Attention to detail

Communication skills

Strong work ethic

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Champion Home Builders, Inc. is seeking a customer service-oriented professional to interview customers, gather information, and record details into the computer system. The role emphasizes reviewing home delivery items, guiding contractors, and accurate service order processing.

Key competencies include exceptional customer service, strong communication, and meticulous attention to detail. The position is non-exempt under FLSA and involves interaction with customers and field teams.