Bilingual Customer Service & Orders Specialist

championhomes; Lillington (NC); On-site; USD 19,286 - 24,796; Full time

Job summary

Champion Home Builders is seeking a customer service oriented service coordinator to communicate with customers by phone, review home service issues, and guide contractors handling field tasks.

The role requires entering service orders, assigning appropriate parts, and filing completed work orders with a focus on accuracy and efficient documentation. Strong communication and attention to detail are essential for success.

Qualifications

• Customer service experience required.
• Strong attention to detail.
• Proficient with Microsoft Office.
• Ability to lift up to 20 lbs.
• Excellent communication skills.

Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Skills

Customer service

Attention to detail

Communication skills

Work ethic

Education

Manufactured/modular housing experience preferred

Tools

Microsoft Office

Job description

Champion Home Builders is seeking a customer service oriented service coordinator to communicate with customers by phone, review home service issues, and guide contractors handling field tasks.

The role requires entering service orders, assigning appropriate parts, and filing completed work orders with a focus on accuracy and efficient documentation. Strong communication and attention to detail are essential for success.