Customer Support & Scheduling Specialist (Pest Control)

The Shield Co Management, LLC; North Chicago Township (IL); On-site; USD 22,868 - 24,796; Full time

Benefits offered by this job

Paid sick and vacation time

Company-paid holidays

Comprehensive benefits package

401(k) with competitive match

Employee Assistance Program (EAP)

Discounted pest control services

Job summary

The Shield Co Management, LLC is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries and scheduling appointments. The position is based in North Chicago Township, Illinois.

This role requires strong communication skills, with at least 6 months of customer service experience preferred. Benefits include competitive pay, weekly paydays, and a comprehensive benefits package including medical and 401(k) contributions.

Qualifications

• 6+ months of customer service experience and/or conflict resolution.
• Strong communication skills to interact with clients.
• High School Diploma or GED preferred.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging.
• Schedule pest control services and home inspections.
• Maintain accurate records of communications and service logs.
• Monitor appointment schedules to ensure adherence.

Skills

Customer service experience

Conflict resolution

Strong communication skills

Education

High School Diploma or GED

Job description

The Shield Co Management, LLC is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries and scheduling appointments. The position is based in North Chicago Township, Illinois.

This role requires strong communication skills, with at least 6 months of customer service experience preferred. Benefits include competitive pay, weekly paydays, and a comprehensive benefits package including medical and 401(k) contributions.