Customer Service Representative

The Shield Companies; Buffalo Grove (IL); On-site; USD 47,566,000 - 51,577,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Dental and vision

401(k) with match

Paid holidays

Employee discounts

Job summary

The Shield Companies in Buffalo Grove, IL is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling, and coordinating communications across teams. This role supports efficient daily operations through accurate recordkeeping and technician schedule management.

The CSR will deliver proactive service via phone, email, and messaging platforms, schedule pest control services and 4-point inspections, and maintain precise records within

Qualifications

• 6+ months of customer service experience.
• Strong communication skills.
• High School Diploma or GED preferred.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Skills

Customer service

Communication

Conflict resolution

Education

High School Diploma or GED

Job description

1341 Barclay Blvd, Buffalo Grove Chicago, Illinois 60089Position SummaryThe Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through customer service, accurate recordkeeping, and technician schedule management.ResponsibilitiesDeliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.Monitor customer appointment schedules and proactively support appointment adherence and service completion.Qualifications and Requirements6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.Strong communication skills to interact with clients and provide customer service.High School Diploma or GED, preferred.Why Work for EcoShield Pest Solutions?The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.EcoShield Pest Solutions is proud to offer competitive pay and full benefits!Weekly Pay – get paid every Friday!Paid sick and vacation time along with 10 company-paid holidays.Comprehensive benefits package including medical, dental, and vision options.401(k) with a competitive match.Access to the Employee Assistance Program (EAP).Discounted pest control services for employees and their friends and family.Base pay is one part of our total compensation package. The base pay for this position has a range of $16.60 - $18.00 per hour.Physical Demands and Working RequirementsThe physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.Requires prolonged periods of sitting at a desk or workstationFrequent use of hands and fingers for typing and using a computer mouseOccasionally lift and carry office materials or supplies up to 25 poundsRequires clear vision for reading documents, computer screens, and other office materialsWork is inside a climate-controlled office with quiet to moderate noise levelThe above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.The candidate's applicable education and experience will determine where a candidate falls in the position range.EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.