Customer Service & Scheduling Coordinator

The Shield Companies; Buffalo Grove (IL); On-site; USD 47,566,000 - 51,577,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Dental and vision

401(k) with match

Paid holidays

Employee discounts

Job summary

The Shield Companies in Buffalo Grove, IL is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling, and coordinating communications across teams. This role supports efficient daily operations through accurate recordkeeping and technician schedule management.

The CSR will deliver proactive service via phone, email, and messaging platforms, schedule pest control services and 4-point inspections, and maintain precise records within

Qualifications

• 6+ months of customer service experience.
• Strong communication skills.
• High School Diploma or GED preferred.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Skills

Customer service

Communication

Conflict resolution

Education

High School Diploma or GED

Job description

The Shield Companies in Buffalo Grove, IL is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling, and coordinating communications across teams. This role supports efficient daily operations through accurate recordkeeping and technician schedule management.

The CSR will deliver proactive service via phone, email, and messaging platforms, schedule pest control services and 4-point inspections, and maintain precise records within