Customer Service & Scheduling Coordinator

EcoShield Pest; Buffalo Grove, Northern (IL, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid sick and vacation time

Job summary

EcoShield Pest Solutions in Buffalo Grove, IL is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling appointments, and coordinating communication across teams.

The role requires 6+ months of customer service experience and a High School Diploma or GED. You will assist with scheduling, recordkeeping in internal systems, and supporting technician coordination while working in a climate-controlled office environment.

Qualifications

• 6+ months of customer service experience or conflict resolution.
• Strong communication skills to interact with clients.
• High School Diploma or GED preferred.

Responsibilities

• Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
• Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.
• Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
• Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Skills

Customer service

Phone & email communication

Conflict resolution

Education

High School Diploma or GED

Job description

EcoShield Pest Solutions in Buffalo Grove, IL is seeking a Customer Service Representative to be the primary contact for customers, handling inquiries, scheduling appointments, and coordinating communication across teams.

The role requires 6+ months of customer service experience and a High School Diploma or GED. You will assist with scheduling, recordkeeping in internal systems, and supporting technician coordination while working in a climate-controlled office environment.