Customer Experience Specialist — Scheduling & Support

Bardi Heating, Cooling, and Plumbing; Norcross (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay with bonus opportunities

Medical, dental, and vision benefits

Paid holidays & vacation

401(k) with company match (2%)

Paid training & ongoing coaching

Employee appreciation events

Benefits start after only 60 days

Job summary

Bardi Heating, Cooling, and Plumbing in Norcross, Georgia, is seeking friendly and reliable Customer Service Representatives. This role involves answering incoming calls, scheduling service appointments, and resolving customer issues. Ideal candidates should have prior customer service experience, excellent communication skills, and a high school diploma. Bardi offers competitive pay, health benefits, and a supportive team culture. Join us for a rewarding career in a positive work environment with opportunities for growth.

Qualifications

• Prior experience in customer service, call center, or office support preferred.
• Strong attention to detail and follow-through.
• Comfortable with computers and software systems.

Responsibilities

• Professionally handle a high volume of incoming customer calls.
• Coordinate efficiently with technicians to schedule service appointments.
• Listen actively and provide clear, friendly information.
• Resolve customer concerns calmly and professionally.
• Confirm appointments and update customers with necessary information.
• Document calls and track customer interactions.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Multitasking ability

Positive attitude

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Job description

Bardi Heating, Cooling, and Plumbing in Norcross, Georgia, is seeking friendly and reliable Customer Service Representatives. This role involves answering incoming calls, scheduling service appointments, and resolving customer issues. Ideal candidates should have prior customer service experience, excellent communication skills, and a high school diploma. Bardi offers competitive pay, health benefits, and a supportive team culture. Join us for a rewarding career in a positive work environment with opportunities for growth.