HVAC Office Manager & Dispatch Lead (Service Titan)

GAGNE HEATING & AC LLC; Georgia; In loco; USD 50.000 - 60.000; Tempo pieno

Descrizione del lavoro

Gagne Heating & AC LLC is seeking an organized Office Manager in Alpharetta, GA to support field technicians, handle scheduling and dispatching, and deliver outstanding customer service. You will manage invoicing and basic bookkeeping while maintaining customer records and service agreements.

In this role you’ll coordinate with technicians and subcontractors to ensure timely job completion, organize supplies, and uphold smooth daily operations in a fast-paced HVAC environment.

Competenze

• 2+ years of office management or administrative experience, preferably in HVAC, plumbing, or a related trade industry.
• Service Titan experience required.

Mansioni

• Manage day-to-day office operations including scheduling, dispatching, and coordinating HVAC service calls
• Serve as the primary point of contact for customer inquiries, complaints, and follow-ups
• Handle invoicing, billing, and basic bookkeeping using industry or accounting software
• Maintain and organize customer records, service agreements, and job files
• Coordinate with technicians and subcontractors to ensure timely job completion
• Order and track office and field supplies, equipment, and inventory

Conoscenze

Service Titan

Dispatching

Customer service

Office management

Strumenti

Accounting software

Descrizione del lavoro

Job Description

Job Description

About the Role:

Gagne Heating & AC LLC is looking for a motivated and organized Office Manager to be the backbone of our growing HVAC business in Alpharetta, GA. This is a key role where you'll keep daily operations running smoothly while supporting our field technicians and delivering outstanding customer service. If you thrive in a fast-paced environment and love keeping things organized, we want to hear from you!
You must have Service Titan experience to be considered.

Responsibilities:

• Manage day-to-day office operations including scheduling, dispatching, and coordinating HVAC service calls
• Serve as the primary point of contact for customer inquiries, complaints, and follow-ups
• Handle invoicing, billing, and basic bookkeeping using industry or accounting software
• Maintain and organize customer records, service agreements, and job files
• Coordinate with technicians and subcontractors to ensure timely job completion
• Order and track office and field supplies, equipment, and inventory

Requirements:

• 2+ years of office management or administrative experience, preferably in HVAC, plumbing, or a related trade industry
• Service Titan experience required

About Us:

Gagne Heating & AC LLC is a trusted HVAC service provider serving the Alpharetta, GA area and surrounding communities. We've built our reputation on reliable, high-quality heating and cooling solutions that keep our customers comfortable year-round. Our team is tight-knit, hardworking, and passionate about what we do — and we take care of the people who help us grow.