Customer Service Representative Gagne AC

GAGNE HEATING & AC LLC; Alpharetta (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Health insurance

Job summary

GAGNE HEATING & AC LLC in Alpharetta, Georgia is seeking office staff to support technicians and management. The role focuses on ensuring customer needs are met through telephone support, service responsiveness, and accurate billings.

Key duties include maintaining schedules for service work, managing service records, and responding quickly to customer inquiries. Strong organizational skills and communication are essential for success in this customer-focused position.

Responsibilities

• Maintain a schedule of service work for all customers and technicians.
• Maintain computer records of all Installation and Service sales orders.
• Aggressively pursue efficiencies in scheduling technicians.
• Focus on quick response to customers' needs as part of a team.
• Handle all other requests from management on a timely basis.

Skills

Strong written and verbal communication skills

Customer focus

Computer skills including word processing and spreadsheets

Strong organizational skills

Ability to stay with an issue through its successful resolution

Strong Outbound calling skills

Tools

Service Titan Dispatching

Job description

Benefits

• 401(k) matching
• Employee discounts
• Health insurance

Gagne Heating & Air Conditioning LLC is a 7 time Carrier Presidents Award Winner, and North Georgia Carrier Dealer of The Year. We are seeking office staff to support our technicians and management. This position is primarily concerned with ensuring customers needs are met via telephone support, service responsiveness, and timely, accurate billings. Position requires coordination with all components of service related functions in a comprehensive approach at building and maintaining successful relationships with all Gagne customers and field organizations.

Job Summary

This position combines outbound calling, scheduling, billing and customer service requirements of our customers. Primarily concerned with insuring customers needs are met via telephone support, service responsiveness, and timely, accurate billings. Position requires coordination with all components of service related functions in a comprehensive approach at building and maintaining successful relationships with all Gagne customers and employees.

Essential Duties and Responsibilities

• Maintain a schedule of service work for all customers and technicians. Make arrangements with technicians, and customers for service work to be completed in a highly efficient manner.
• Maintain computer records of all Installation and Service sales orders, including Billable, and new system warranty registration.
• Aggressively pursue efficiencies in scheduling technicians in order to take advantage of combined efforts on each trip. Including selling maintenance contracts and asking customers to maintain additional systems.
• Understand that Service's major role is one of quick response to customers' needs, and focus as part of a team to make that quick response readily available to all of our customers' needs, urgent or otherwise.
• Handles all other requests from management on a timely basis.
• Strong written and verbal communication skills.
• Customer focus.
• Computer skills including word processing, and spreadsheets. (experience with Service Titan Dispatching a plus)
• Strong organizational skills.
• Ability to stay with an issue through its successful resolution.
• Strong Outbound calling skills.