Customer Support & Sales Representative (Thai)

David Kennedy Recruitment; United States; Remote; USD 30,000 - 55,000; Full time

Benefits offered by this job

Fully remote

Collaborative team environment

Job summary

David Kennedy Recruitment, a young financial/FX company, seeks a Customer Support & Sales Representative to join remotely from Southeast Asia. You will support clients worldwide, handle onboarding, and promote products while driving conversions and retention.

Ideal candidates are fluent in Thai and English with FX broker experience, strong communication, and a sales mindset. This fully remote role offers flexibility and a collaborative environment within a growing team.

Qualifications

• Native/fluent Thai with excellent written and spoken English (B2).
• Experience in FX brokers in sales and/or customer support.
• Strong communication, negotiation and interpersonal skills.
• Sales-oriented with ability to build client relationships.
• Ability to multi-task under pressure and meet deadlines.
• Proficiency with basic Microsoft Office tools.

Responsibilities

• Provide professional live support to clients worldwide.
• Respond to emails and support account opening, amendments and maintenance.
• Handle back-office and client queries in a timely manner.
• Promote products and services to prospects and existing clients.
• Identify sales opportunities and drive conversions and retention.
• Build and maintain relationships with clients.
• Follow up with leads and onboard clients.
• Support clients with trading platform technical issues.
• Deliver high-quality service and ensure client satisfaction.
• Coordinate with internal teams to resolve issues efficiently.
• Maintain professional telephone etiquette and communications standards.
• Contribute to team goals and sales/service targets.

Skills

Thai (native)

English (B2)

Sales mindset

Client relationship

Tools

Microsoft Excel

Microsoft Word

Job description

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: Customer Support & Sales Representative Location: Remote, South East Asia Employment type: Service Agreement/Self-employment (no Employment contract option available)

RESPONSIBILITIES

• Provide professional live support assistance to clients worldwide
• Respond to client emails and support account opening, amendments and account maintenance processes
• Handle back-office and client-related queries in a timely manner
• Promote company products and services to prospective and existing clients
• Identify sales opportunities and proactively engage clients to drive conversions and retention
• Build and maintain strong relationships with prospective and existing clients
• Follow up with leads and assist clients throughout the onboarding process
• Support clients with technical and troubleshooting issues related to trading platforms
• Deliver high-quality customer service and ensure client satisfaction at all times
• Liaise with internal departments to resolve client issues efficiently
• Maintain professional telephone etiquette and communication standards
• Contribute to team goals and achieve targeted sales and service results.

REQUIREMENTS

• Native/fluent in Thai, both verbal and written, with fluent English skills (minimum B2 level)
• Previous experience within FX brokers in sales and/or customer support roles
• Experience in a similar role will be considered an advantage
• Strong communication, negotiation and interpersonal skills
• Sales-oriented mindset with ability to build client relationships
• Ability to work efficiently under pressure and multitask effectively
• Good computer literacy, including Microsoft Excel and Word.

OFFER

• Competitive remuneration
• An opportunity to build a company and grow in it
• The freedom and flexibility of fully remote work
• Collaborative and supportive team environment.