Customer Support Officer (Japanese)

David Kennedy Recruitment; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Learning and growth opportunities

Multicultural environment

Remote work flexibility

International exposure

Job summary

David Kennedy Recruitment is seeking a Japanese-speaking Customer Support Officer to support South East Asia operations. The role is remote, full-time, and focused on helping clients open accounts, troubleshoot platforms, and ensure high satisfaction across channels.

Requirements include native/fluent Japanese, English at B2, and a university degree. The candidate will work collaboratively with teams and may assist with translations and event coordination when needed.

Qualifications

• Native or fluent Japanese (written and spoken).
• Fluent English (minimum B2).
• University or College degree.
• Strong communication and interpersonal skills.

Responsibilities

• Assist clients with opening and maintaining trading accounts.
• Respond to customer enquiries via email, phone and internal support channels.
• Handle welcome calls and client follow-ups to ensure high customer satisfaction.
• Provide information about the company's trading platforms and services.
• Resolve back-office and account-related enquiries.
• Support clients with technical issues, including MetaTrader platform troubleshooting.
• Handle customer complaints professionally and ensure timely resolution.
• Liaise with internal departments to resolve customer issues efficiently.
• Escalate complex cases to the relevant teams when required.
• Support marketing activities, including campaign translations and event coordination when needed.
• Educate clients on products and platform functionality where appropriate.
• Contribute ideas to improve customer experience and support business growth.

Skills

Japanese language

English language

Communication

CRM systems

MS Office

Teamwork

Work under pressure

Full-time availability

Education

University degree

Tools

CRM platforms

Email platforms

Job description

David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese -speaking Customer Support Officer to support their South East Asia operations. Position: Customer Support Officer (Japanese) Location: Japan/South East Asia Work model: Remote Employment type: B2B, Services Agreement or Freelance contract

DUTIES AND RESPONSIBILITIES

• Assist clients with opening and maintaining trading accounts
• Respond to customer enquiries via email, phone and internal support channels
• Handle welcome calls and client follow-ups to ensure high customer satisfaction
• Provide information about the company's trading platforms and services
• Resolve back-office and account-related enquiries
• Support clients with technical issues, including MetaTrader platform troubleshooting
• Handle customer complaints professionally and ensure timely resolution
• Liaise with internal departments to resolve customer issues efficiently
• Escalate complex cases to the relevant teams when required
• Support marketing activities, including campaign translations and event coordination when needed
• Educate clients on products and platform functionality where appropriate
• Contribute ideas to improve customer experience and support business growth.

REQUIREMENTS

• Native or fluent Japanese (written and spoken)
• Fluent English (minimum B2)
• University or College degree
• Strong communication and interpersonal skills
• Proficiency with MS Office applications
• Comfortable using CRM systems, email platforms and computer applications
• Ability to work independently and within a team
• Ability to work under pressure and meet deadlines
• Able to work full-time during Japan business hours
• Experience working with CRM systems and customer support tools.

BENEFITS

• Remuneration according to qualifications and experience
• Opportunity to work with an international FX/CFD brokerage
• Dynamic and multicultural working environment
• Opportunities for professional learning and growth
• And many others!